Remote Customer Service

Julia Smith

*** * **** ****** ************, OH (Phone) 513-***-**** (Email) **********@*****.***

Seeking remote customer service position. Fluent in English and Spanish with excellent reading, writing and communication skills in both languages.

EDUCATION

1996-2000-University of Cincinnati-Cincinnati, OH

BS/Social Work-GPA 3.9, Licensed Social Worker, Honors – Summa Cum Laude

EXPERIENCE

August 2022 – Present – American Directions Workforce – Washington, DC

Research Assistant (Remote)

Conducting telephone interviews for customer satisfaction, political polling, advertising message testing, public policy studies and many other types of surveys.

July 2016 – July 2022 In home care provider

I left the workforce in 2016 to care for my elderly parent and disabled brother. Provided in home care, coordinated medical appointments, and provided financial oversight. I am enthusiastic about returning to the workforce.

June 2011-July 2016 – Talbert House, Brown County Recovery Services-Georgetown, OH

Clinical Service Provider

Primary duties include: Perform counseling, psychosocial intervention, maintaining a caseload, meeting with clients on an individual and/or group basis. Responsible for developing and implementing comprehensive, individualized treatment and discharge plans.

1999-2011 – River City Correctional Center – Cincinnati, OH

Case Manager II

Responsible for providing substance abuse treatment, anger management, individual counseling, group therapy, and cognitive behavioral therapy and crisis intervention services, in a correctional setting.

Link services between the client, family and community in order to achieve ideal outcome for all involved parties.

Maintain frequent contact with Family/Children’s Services, Mental Health Services, Probation Officers and the Court System relating to individual case records.

1998-1999 – Clermont Juvenile Detention Center – Batavia, OH

Intern

Learn all intake procedures, make home visits with Probation Officers, learn various assessment tools and the overall function/processes within the facility.

1994-1996 – Humbert Markets, Inc. – Cincinnati, OH

Sales Representative

Responsible for direct sales and providing customer service to an existing client base to ensure timely and efficient delivery of product, as well as meeting future needs of clients.

SKILL SUMMARY

People oriented individual with ability to adapt to different personalities.

Excellent computer and communication skills.

Excellent problem solver with strong attention to detail.

Quick learner with a positive attitude.

Bilingual (English & Spanish)

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