Data Entry Customer Service

LAVERN BRUCE 410-***-****

*** ******* **, *********, **

******.*****@*****.***

Versatile hospitality professional with 15-year background as a Night Auditor and Front Desk Clerk. Knowledgeable about room ratings, account balancing and report generation. Thrive in high-volume environments using multi- tasking and time management strengths.

Delivering great customer service to all customers,and have effectively utilized my time wisely.

Self -motivated and possess excellent interpersonal, organizational, and leadership skills.

CPR Trained and Narcan trained along with customer service training through the Md. Health Dept.

Data entry

Automated telephone systems

Payroll

Bookkeeping

Accounts payable / accounts receivable

Account balancing

Customer service

Dispatcher/Driver • City Cab Transportation

Salisbury, Maryland • October 2015 to March 2018

Analyzed departmental documents for appropriate distribution and filing. Copied, logged and scanned supporting documentation. Worked directly with management and clients to achieve results. Payroll Clerk • Perdue Transportation

Salisbury, Maryland • July 2012 to July 2013

Compiled general ledger entries on a short schedule with nearly 100% accuracy.

Generated reports detailing various metrics and account information. Collected and arranged information and entered details into computer database.

Prepared documents, reports and presentations using advanced software proficiencies.

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Worked with excel spreadsheets, and other computer programs including, SAP, DET, Qualcomm, and Ultra tms, to complete payroll, and calculate their time. Twice weekly I had to inventory 2000 trailers, along with daily trailer inventory. Night Auditor • Hampton Inn/ Holiday Inn

Salisbury, Maryland • March 1998 to February 2014

Handled all duties and tasks for the night manager and concierge when those individuals were unavailable.

Ran daily, weekly and monthly reports to close day and meet objectives. Completed late check-ins and directed guests to rooms and facilities. Balanced daily revenue, closed out bar- restaurant micros, worked on spreadsheets, checked in/out guests, and was Manager on Duty daily. High School Diploma • Bennett High School

Salisbury, Maryland • 1981

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Wayne White City Cab Services 410-***-**** 3 yrs

Nichole White. Salisbury, Md. 443-***-**** 18 yrs

Patricia Ilczuk-Lavanceau Salisbury, Md.443-***-**** 18 yrs. REFERENCES

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