Data Entry Sales Associate

AMARYLLIS A. HALL

*************@*****.*** 214-***-****

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Looking for a new role where hard work and dedication will be highly valued.

Skills

Excellent communication and observational skills

Excellent customer service

Customer Needs Assessments

Problem-Solving Abilities

Call Documentation

Multitasking and Prioritization

Microsoft Office Expertise

De-escalation Techniques

Confidentiality Data Entry and Maintenance

Responding to Difficult Customers Complex Vehicle Damage Assessment

Productivity and Time Management Conscientious and Detail-Oriented Communication and Interpersonal Skills

Meeting Sales Goals

Work History

Car Sharing Associate, 10/19-current

Allstate

Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.

Answered customer emails and telephone requests for information.

Identified and collected evidence and determined value to specific cases to properly assess conditions

Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.

Trained and monitored performance of salespeople to establish sales quotas and manage sales goals.

Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.

analyze daily inventory

Group Leader 04/2017 - 08/2019

Ymca

Managed and maintained all filed hazard and special hazard case documentation

Provide comprehensive care for Pre – K and Kindergarten children Carefully monitor children's play activities

Organize and engage in recreational activities such as games and puzzles Maintain a child friendly environment.

Sales Associate 09/2016 - 04/2018

Kohls

Operates cash register

Receive and process cash, check, and credit card payments

Greet and assist customers with merchandise and purchasing

Respond to customer's complaints and examine return merchandise.

Promote Kohls credit cards

Education and Training

Tarrant County College 05/2017

Associate of Applied Science in Business Administration

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