JUDE ISONG

aducl8@r.postjobfree.com +234***-***-****

linkedin.com/in/jude-isong-381b5823b

Summary

An Entry-level IT support professional with 4+ years of freelance experience in the installation of software and hardware devices, 3+ years with XMOS Africa Limited in O365 Business Edition, Windows/Linux OS operations, help desk support, front-end website development (HTML/CSS Bootstrap), data entry and database administration, Routing & Switching (Cisco devices), IT Infrastructure services, troubleshooting, and administration operations. I am convinced that my skills, experience in IT, administration, excellent use of Microsoft applications, and document formatting will be an added advantage to any employer. As a certified IT Support Professional with a background in Computer Science and as a trained teacher, I have a passion for learning and teaching with a high determination and personal commitment to succeed with the IT team and company. Experience

IT Support Specialist

XMOS Africa Ltd

Sep 2019 - Present (3 years 4 months)

Install, upgrade, and support IT infrastructure tools and systems, windows laptops, and physical and virtual windows servers (local and VMWare hosted). Manage user accounts (onboarding, offboarding, etc.), applications such as O365, Zoom, VPN, endpoint protection, and teams.

Monitor and react to support requests from engineering, finance and administrative team members. Diagnose and resolve basic to intermediate IT support issues. Trainee Assistant

TECHEDUHUB

Jul 2019 - Aug 2019 (2 months)

Game development guide, Coding guide, Drone programming flight guide, and assistant instructor to participants in the 2019 Bournvita Tech Boot Camp in Lagos. Computer Teacher

Anisbel School

Sep 2018 - Jul 2019 (11 months)

Taught computer studies. Established a Coding club. Established a Network of computer systems for easy communication. Advise management on the use of technology for educational purposes. Desktop Publisher/ IT Support

St. Benjamin Catholic Church

Oct 2008 - Jan 2018 (9 years 4 months)

JUDE ISONG - page 1

Computer operations. Designed, and implemented the Parish database using Microsoft Access. Desktop maintenance and repairs. Mobile devices, Laptop and Desktop troubleshooting. SOHO (Small Office Home Office) setup and administration.

Education

University of Ibadan

Bachelor of Education - BEd, Teacher Education / Economics Oct 2009 - Sep 2014

I graduated as a Teacher in Education together with a Major in Economics and a Minor in Christian Religious Studies.

University of Calabar

Diploma, Computer Science

Jul 2001 - Jul 2004

Licenses & Certifications

IBM Technical Support Professional Certification - Coursera In progress

Google IT Support Specialization - Coursera

ZCNZSUBJA229

Diploma in Computer Maintenance and Repairs (CompTIA A+) - HiiT Plc HIC/2017/7206

Cisco Certified Network Associate Routing and Switching (CCNA) - HiiT Plc HIC/2016/7069

Diploma in Web Development - HiiT Plc

HIC/15/6687

Skills

Maintenance & Repair • Computer Hardware Troubleshooting • Information Technology • Software • Operating Systems • Microsoft Office • Router Configuration • LAN Switching • System Administration

• IT Security Best Practices

Honors & Awards

Award for Academic Excellence - University of Ibadan 2014

The best graduating student of the department (B.Ed PT) in the 2013/ 2014 academic session. JUDE ISONG - page 2

Contact this candidate