Center Agent Customer Service
Resume:
Lisa Lariviere
Reno NV 89509
Phone: 775-***-****
Email: ****************@*****.***
Objective:
To work independently or as a team, to achieve company goals and ensure a positive work environment.
Work Experience
2018 - Current -Call center agent at Teleperformance
Typing skills
o40wpm
Customer service phone skills
Microsoft, Word, and Excel proficient
Time management skills
oAble to prioritize tasks for efficient workflow
Works well under pressure or within time constraints
Works well independently or within a team environment
Efficiently multitasks as needed
30+ years in customer service
Efficiently manages phone time goals
oCalls per hour
oMinutes per call
13 years; 2002-2015- Assistant Reservations Manager at Atlantis Casino
Manage staffing and scheduling of employees
Handle customer escalations or complaints
Great people and customer service skills
Managed and achieved sales goals
Assisted and volunteered at on-site events
Coaching and training of staff
Customer service and support for staff and customers
oIn-person and phone customer service skills
Managed Hotel occupancy
oWholesale reservations internally and external websites
oPublic reservation and company website
School Education
1975-1979 Greencastle High School -Deploma
1987 Career College- Certificate of Data Entry
oAcademic honors
oDean’s List
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