Warehouse Associate Customer Service

MARK S. C OPP O L A

*** ******** ******, ***. #*, Carteret, NJ 07008 ■ 848-***-**** ■ ***********@*****.*** P R O J E C T M A N A G E M E N T / C E R T I F I E D S I X S I G M A Y E L L O W B E L T Continuous Process Improvement Time & Cost Efficiency Performance Excellence Tenacious professional with 25+ years of process improvement and operations experience. Recognized for significant contributions to overall operational, financial, logistics, quality, and safety objectives, as well as honesty and integrity. Skilled in the PDCA (Plan, Do, Check, Act) methodology and adept in identifying, monitoring, and controlling inefficient, costly practices. Excellent team motivation, negotiation, and leadership skills. Highly analytical, organized, and conscientious. Support process improvement initiatives that drive annual goal delivery, revenue plan, and long-term strategic initiatives. Knowledgeable in OSHA and other regulatory standards, and always ensure protocol compliance that promotes safety and security. Consistently recommend opportunities for streamlining team and business processes to reduce costs and improve efficiencies. EXPERTISE INCLUDES:

Team Motivation Operations Management Supply Chain & Logistics

Project & Process Planning & Delivery Resource Management Root Cause Analysis

Safety & Security Regulatory Compliance Fleet Maintenance

Shipping Procedures, Routes, & Rates Inventory Management Inspection & Quality Control P R O F E S S I O N A L E X P E R I E N C E

STERICYLCLE, KEASBEY, NJ

Plant Associate (3/2022 – PRESENT)

Unload waste from incoming vehicles, separate non-autoclavable waste to be incinerated, stage waste on conveyor system, scan waste into the Biotrack system, and load autoclave bins or incinerator hopper with waste for processing.

Place re-usable containers on tub wash line for decontamination, operate tub wash unit, remove clean tubs from wash unit, and inspect tubs and stacks for loading onto assigned vehicle for re-use.

Decontaminate vehicles’ cargo-carrying portion, reload assigned re-usable tubs, and floors are free of liquid.

Ensure housekeeping issues are addressed immediately, such as cleaning up spills, drying floors, and ridding floors of debris.

Provide work direction and advice to lower-level Plant Workers on a regular basis. VITAQUEST INTERNATIONAL, PARSIPPANY, NJ

Compression Operator (2/2022 – 3/2022)

Safely operated tablet compression machinery for bulk tablet production in support of the manufacturing operation.

Performed adjustments if product was deviating from specified measurements or hardness.

Adhered to all GMPs and relevant SOPs and accurately followed batch records.

Ensured workstation was clean and safe, cleaning equipment following proper sanitation techniques.

Cross trained in other departments, including Compression, Encapsulation, and Blending. Pharmacy Operator 1 (1/2022 – 2/2022)

Accurately weighed raw material ingredients for processing tablets, capsule, or powder formulations.

Thoroughly performed and documented powder blending tasks in accordance with all GMPs and relevant SOPs.

Staged raw materials for weighing, weighed and labeled ingredients, and verified labels to ensure proper weight recording.

Ensured workstations remained clean and safe during weighing and cleaned equipment following proper sanitation techniques.

Trained, monitored, and supported personnel assigned to area and regularly interacted with representatives from other departments. QUEST DIAGNOSTICS, CLIFTON, NJ

Associate Supply Replenisher (ASR) (Contract Position) (2/2021 – 3/2021)

Performed cycle counts in the lab of the ambient, refrigerated, and frozen products.

Entered counts into system, selected appropriate amounts of each product, and restocked products according to FIFO procedure. DDS DENTAL SUPPLIES, MONTVALE, NJ

Warehouse Associate (Contract Position) (9/2020 – 11/2020)

Provided picking and packing services and UPS WorldShip processing.

Oversaw inventory receiving and replenishing and office maintenance. WAWA INC., FAIRFIELD, NJ

Overnight Fuel Lead (10/2019 – 9/2020)

Oversaw all aspects of fuel safety, greeted customers at the fuel dispenser, and delivered exceptional customer service.

Executed cash management processes and ensured the fuel court was maintained as a safe and clean environment. Mark S. Coppola ■ 848-***-**** ■ ***********@*****.*** Page 2

L’ORÉAL, PISCATAWAY, NJ

Warehouse Associate (Contract Position) (12/2016 – 3/2017)

Worked third shift in the Treatment Department, facilitating the timely and efficient operation of assembly and packaging lines.

Assisted line operators in loading jars, containers, and lids into machines.

Placed labels on shippers and assisted in packing out the finished product. UNITED PARCEL SERVICE (UPS), NJ 12/1991– 9/2016

Fleet Operations, Secaucus, NJ (3/2016 – 9/2016)

Coordinated and scheduled fleet maintenance with mechanics and center managers based on operational, route, and customer needs.

Fueled and staged feeders based on daily routes. Key accomplishments:

Met or exceeded all daily production quotas.

Developed and maintained excellent working relationships. Preload Operations Day Hub, Secaucus, NJ (2007 – 2016)

Ensured the timely and accurate fulfillment of special transit needs for large, high-volume accounts.

Met or exceeded production quotas daily.

Developed recommendations for accommodating unanticipated and/or high-volume shipments. Key accomplishments:

Established a reputation for motivating workers.

Maintained high levels of quality while sustaining a low incidence of damages.

Recipient of ‘Safe Employee’ award.

Recognized for quality cage loading skills.

Contributing member of the Combined Health & Safety Program. International Air Operations, Secaucus & Parsippany, NJ (2005 – 2007)

Processed international letters, documents, and packages.

Handled Shipper's Export Declarations (SED), Power of Attorney (POA) forms for customs imports, Certificates of Origin (COO), Air Bill Expedited Service (AES), weigh bills, and high-value packages.

Entered all information into the proprietary UPS Operations System (OPSYS). Key accomplishments:

Expedited freight arrivals and ensured timely delivery to final destinations.

Maintained a high level of accuracy in a deadline-driven environment.

Recipient of ‘Safe Employee’ award.

Fleet Operations, Bound Brook & Parsippany, NJ (1999 – 2005)

Fueled and staged package cars according to routes. Key accomplishments:

Proactively coordinated and scheduled with mechanics based on route and maintenance requirements. Preload Operations, Parsippany, NJ (1995 – 1999)

Ensured safe and accurate movement of all packages within the warehouse sort environment while meeting deadlines. Key accomplishments:

Recognized for upholding very high levels of quality and the lowest incidence of damages.

As a member of UPS's Safety Program, contributed to improving safe work procedures and reduced injuries. Midnight Operations – East Coast, Parsippany, NJ (1993 – 1995) Twilight Primary Sort Operations, Parsippany, NJ (1991 – 1993) E D U C A T I O N

Caldwell University, Caldwell, NJ

BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION (1991) Council for Six Sigma Certification

CERTIFIED SIX SIGMA YELLOW BELT (3/2021)

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