P E R S O N A L

P R O F I L E

Seeking a challenging career

with a progressive

organization that provides an

opportunity to capitalize my

skills & abilities. In return, I

offer my service and

determination to be an asset

to your company.

Cavite State University

Bachelor of Science in

Information Technology - 2016

E D U C A T I O N

Pacific Heights

Residences, Block 4 Lot

8 Brgy Santol, Tanza

Cavite

aducgm@r.postjobfree.com

092********

CONTACT W O R K E X P E R I E N C E

DESHENREY ANN LUYAO

TRANSACTION COORDINATOR

SUBJECT MATTER EXPERT ( SME)

CUSTOMER SERVICE REPRESENTATIVE

Customer Service

Email Management

Calendar Management

Real Estate Service

Research

Newsletter

Graphic Design

Digital Marketing

Social Media Management

Website Maintenance

Knowledge of several CRM's and tools.

Data Entry

S K I L L S

Edge of NFT - Executive and Administrative Assistant Admin Task

Email Management

Drafting Emails

Giveaway Creation

Social Media Management

Appointment Setting

Document Creation

Graphic Design

Newsletter

Event Management

Website Management

Research

JAN 2022 - PRESENT

T R A N I N G S

A N D

S E M I N A R

A T T E N D E D

CLINIC: WINDOWS 10 AND

INTRODUCTION TO OFFICE

365

Cavite State University –

Cavite City Campus

Ron Anthony G. Delos Santos

– Edupro

October 10, 2015

INTRODUCTION TO

SHAREPOINT 2013

Cavite State University –

Cavite City Campus

Jennylyn Divina – Magenic

Manila

October 3, 2015

ROLE OF INFORMATION

TECHNOLOGY IN PUBLIC

SAFETY

Cavite State University –

Cavite City Campus

Rhine Quinadamian

October 3, 2015

UX/UI DESIGN SEMINAR

Cavite State University –

Cavite City Campus

September 26, 2015

CONCENTRIX GOOGLE PLAY - Subject Matter Expert (SME) AUG 2018 - MAR 2020

Assisting nesting agents on how to handle calls

Taking supervisor calls

Doing call audits

Listening to QA audited calls

Troubleshooting google play apps

TELETECH SPRINT- CUSTOMER SERVICE SPECIALIST

Porting numbers

Troubleshooting customers devices

Resolving porting issues

MAY 2016 - AUG 2018

DESHENREY ANN LUYAO

Applicant

TDCX GOOGLE ADS -Subject Matter Expert (SME)

Supporting the needs of the team

Leads Distribution

Coaching Teammates

Team performance audits

Creating reports

MAR 2020 - MARCH 2022

W O R K E X P E R I E N C E

EXP Realty - Transaction Coordinator (VA)

Uploading documents on Skyslope

Creating timelines and adding it on calendar

reminders.

monitoring client deals

Collecting documents for closing.

Making sure commissions has been entered correctly Appointment Setting

SEPT 2019 - JANUARY 2022

Contact this candidate