Customer Service Tech Support
Resume:
Profile
Amazing communication and customer service skills with over 4 years of
experience in telephone customer service, customer care, sales, very advance with learning new tech support. Very familiar with always giving good customer service, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company. Experience
* Sales Representative, Queen Virgin Remy; Miami Gardens, Fl
-2014-2015
Job descriptions: The main responsibility a beauty advisor are to help customers find the products that meet their needs and sell customers as many products as possible.
Job duties: involve suggesting products, explaining how products work, demonstrating how to use products, performing makeovers, and operating the cash register.
* Customer Services Representative, Teleperfromance; Fort Lauderdale, Fl
-2015-2018
Job description :Received over 75+ inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints. Maintain customer requirements and contribute to the overall improvement of campaigns/accounts. Achieve call handling targets and standards.
. Alorica, Customer Services Representative
November 2019- December 2021
Toyota Financial Services Administrator Data Processor 954-***-****
****************@*******.***
132 Burrell cir Kissimme Fl, 34744
SHANIA MATTHEWS
• ● Maintained a positive, empathetic, and professional attitude towards customers at all times.
• ● Extracted information from files, forms, and applications, and entered it into the system database for business use.
• ● Transferred, organized, and processed secure information.
• ● Prepared and submitted timely reports by collecting and analyzing
customer information.
Education
Hallandale High School
June 2014
High School Diploma
Florida Memorial University / currently enrolled
Major: Broadcast Communications
Skills: Communication. ...
• Technical. ...
• Interpersonal. ...
• Problem Solving. ...
• Patience. ...
• Time Management. ...
• Active listening.
• Adaptability.
• Attentiveness.
• Conflict resolution
References
Ajee Pough : Florida Memorial student advisor
Grecia Madrona : Block 7 lead waitress manger
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