Phone Representative Package Handler
Resume:
Kemoni Cost-Rodgers
Douglasville, GA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Preloader/Package Handler
United Parcell Service UPS - Atlanta, GA
October 2022 to Present
Sort incoming mail.
Separate next day air packages.
Load delivery trucks in specific numerical order.
Spot incoming erect packager on conveyor belt.
Warehouse Associate
Amazon Warehouse - Austell, GA
September 2021 to November 2022
Sort incoming packages by date.
Unload truck.
Load trucks.
Stage incoming packages.
Pick incoming orders that are to be delivered.
Scan incoming packages.
Supervisor
Sam's Club - Douglasville, GA
December 2021 to September 2022
Communicate to resolve employee issues and disputes. Creating and managing team schedules.
Evaluating performance and providing feedback.
Manage workflow.
Training new hires.
Make independent decisions regarding staff, phone call complaints, and in-store concerns. Collaborate with team on important issues being discussed. Assist/ train customer service lead.
Answer all incoming call/complaints through multiple channels. Complete jewelry audit.
Sitter
Daisy daycare - Chesapeake, VA
January 2019 to February 2022
Monitored and supervised children.
Served as a role model for children.
Responsible for putting children to bed.
Planned and executed age appropriate activities for children. Analyzed behavior based on different activities.
Phone Representative
Dare - Virginia Beach, VA
May 2021 to September 2021
Answering incoming calls.
Responding quickly to customer inquiries.
Acknowledge and resolve numerous customer complaints. Note take on reason if the call.
Ability to diffuse irate customers with scripted feedback. Hardees cashier
Hardee's - Chesapeake, VA
June 2019 to September 2020
Continuously check over work.
Offer specials that’ll raise profit.
Take and repeating orders efficiently.
Maintain a low drive thru time.
Ability to work fast in a face pace environment.
Ability to act/work as team to pull orders.
Assist cooks in moving out orders fast and efficient. Front Desk Receptionist
Head start tax service - Portsmouth, VA
January 2018 to May 2020
Serves visitors by greeting, welcoming, and directing them. Answering incoming appointment calls incase of late arrival, personal issues, and/or unavailable. Notifies head manager of visitor arrival.
Making sure every visitor sign log sheet.
Informs visitors by answering or referring inquiries . Education
Some High School
Oscar F. Smith High School - Chesapeake, VA
June 2021
Skills
• Fast Food (1 year)
• Customer Service (2 years)
• Team Member (1 year)
• Cash Handling (5 years)
• Food Preparation (1 year)
• Food Safety (1 year)
• Cashiering (2 years)
• Food Service (1 year)
• Kitchen Experience (1 year)
• Meal Preparation (1 year)
• Shift Management (2 years)
• Food Handling (5 years)
• Food Production (1 year)
• Cleaning Experience (Less than 1 year)
• Retail Sales (Less than 1 year)
• Money Handling (5 years)
• Basic math
• Supervising Experience
• Leadership
• Team Management
• Interviewing
• Employee Evaluation
• Management
• Order picker
• Warehouse experience
• Shipping & receiving
Assessments
Cashier skills — Highly Proficient
January 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Call center customer service — Familiar
January 2021
Applying customer service skills in a call center setting Full results: Familiar
Customer service fit — Highly Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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