Center Agent Call

SHARLISE HOLLAND

**** *******’s Highway, Crownsville, MD 21032

Cell phone: 443-***-**** Email: ********@*****.*** Objective

Government and customer service professional with over thirty- five years of experience seeking employment with a company that values strong work ethic, organizational skills, and who is seeking to surpass expectations. Skills/Strengths

● Service Orientation: Actively looking for ways to help people.

● Collaboration & Teamwork: Active listening, adaptability, and flexibility.

● Computer Skills: Microsoft Office expert and Internet Savvy. Experience

Ultimate Staffing, Columbia, MD March 2019-Jan 2020 Administrative Assistant and Call Center Agent

● At each position, managed a high-volume workload within deadline driven environments. Exceeded goals in any given week and consistently met performance bookmarks.

● Displayed initiative, enthusiasm, tenacity, persuasiveness, and intense customer focus in all customer interactions. Mar 2019 to Jun 2019 Call Center Agent Long Fence

Aug 2019 - Sep 2019 Call Center Agent Next Day Blinds Oct 2019 to Nov 2019 Call Center Agent Formulations Nov 2019 - Dec 2019 Call Center Agent Comptroller of the Treasury, State of MD Dec 2019 - Jan 2020 Administrative Assistant Durham Bus Company National Security Agency, Ft. Meade, MD May 1983- April 2018 Office of Budget and Procurement Chief of Staff

● Procure or supervise the timely procurement of all goods, supplies, and services needed, in accordance with all applicable federal, state, and local laws, policies and procedures.

● Ensure purchasing practices are consistent, open, and designed to encourage maximum competition and best value procurements.

● Continuously review policies and procedures governing procurement to improve upon and standardize the process. Review and manage department budget.

● Select, hire, and supervise staff, completion, or review of performance reports.

● Perform other related duties to ensure the accomplishment of the strategic priorities of the agency/department.

● Compiled lists of correspondences between internal departments and external agencies and then tracked responses. Determined if any responses/problems needed to be sent up the chain of command.

● Managed over 200 calendars and collaborated with staff and management to plan meetings and events. Education

Anne Arundel Community College

Business Management Classes

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