Data Entry Customer Support
Resume:
Ginaira O. Aparicio
Chicago, IL *****
EDUCATION Valencia College
MAJOR: EMERGENCY MEDICAL TECHNITION
EXPERIENCE Allen Brothers (2022-current)
Providing prompt customer support with a professional, patient & friendly attitude. Leading with “The customer first” attitude.
Addressed customer complaints, escalating to management when needed.
Entering and verifying sensitive customer information like Address, phone number & Credit card information
Maximus (2021-2022)
Guide callers through troubleshooting, navigating the company site
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Answered 80+ incoming phone calls daily while practicing HIPPA law by keeping PPI safe
Using problem solving to Identify and assess customers’ needs to achieve satisfaction
documented on every Case for every call along with following a script for daily Interactions
Walgreens (2020-2020)
Knowledge of store systems and store equipment like POS system
Provides customers with courteous, friendly, fast, and efficient service.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
PNC Customer Care Center (2018-2018)
I handled 100+ calls daily, including helping customers understand their bank statements & transaction history.
Assisted customers with basic and advanced banking needs such as providing account balance, account transactions, filing disputes and creating stop payments
Meet & exceed daily productivity goals, including Call-time & high call volume
Amerisource Bergen (2017-2018)
Aided qualifying patients for copay assistance savings card for selected medications
Daily data entry of PPI such as address & social security card information
Mesmerizing and applying different federal policies such as HIPPA
APTITUDE Computer software: Microsoft Word, Excel, PowerPoint
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