Nikki Dos Santos aduc8u@r.postjobfree.com * 508-***-****

** *********** **., **********, ** 01702

Compassionate, energetic professional seeks opportunity to build on years of experience in the care sector and contribute to an organization creating positive outcomes in the lives of people it serves. Skills & Areas of Expertise

Direct care * Communication * Administration * Family & management coordination * Customer service Experience

Home Health Care Aide, Sudbury River Home Care (Sudbury, MA) 2021-present Provide caring, attentive, reliable in-home assistance to seniors in need of support

• Support seniors in need of assistance with in-home tasks including meal prep, cleaning and personal care

• Provide essential support outside of the home including grocery shopping, doctor’s appointments, gentle exercise and more

• Ensure consistent, positive and uplifting social interaction for clients Home Care Aide, Brookdale Cushing Park Assisted Living (Framingham, ME) 2019-2021 Served elderly clients by fulfilling their in-home needs at their assisted living facility residence

• Provided exceptional care and support to elderly residents while adhering to facility’s policies

• Supported residents with personal care, cleaning, and medication administration

• Documented activities, both on paper and electronically, in accordance with the company’s requirements Personal Care Assistant, Jacob Rubin (Framingham, MA) 2010-2013 Assisted severely disabled, wheelchair-bound individual with Cerebral palsy with all aspects of everyday life

• Provided critical support with personal hygiene, food preparation, eating, transportation and more aspects of daily living

• Ensured physical, verbal, social and intellectual stimulation to help the client reach goals set by his family and care team

• Exercised healing and relaxation techniques, such as massage, to calm and sooth Activities Assistant, Whitney’s Place, (Natick, MA) 2008 Planned and led recreational educational programs for elderly residents with dementia and Alzheimer’s disease

• Designed and implemented exciting, interactive programs to engage seniors in activities with their peers

• Coordinated and oversaw special activities such as: ice cream making, centerpiece creating, personal pampering and bird watching

• Enthusiastically led daily activities such as: trivia, sing-alongs, exercise classes and art

• Provided day-to-day, practical assistance to residents in a secured unit Office Manager, Paisas Cleaning Company (Framingham, MA) 2005-2007 Managed office for Paisas Cleaning Company, an independent commercial and residential cleaning service

• Ensure smooth and successful operations of a busy cleaning company

• Oversaw cleaning staff schedules and performance, job billing and payments, and equipment maintenance

• Assisted clients as the company’s lead customer service representative Customer Service Representative, Zoots Dry Cleaning (Newton, MA) 2002-2003 Served customers at a busy, upscale dry cleaning business

• Communicated effectively with customers and management to ensure smooth operation of business

• Provided excellent service to customers

• Responsible for overseeing customer orders and cash transactions Professional & Personal Qualities

• Caring, personable, patient, responsible and reliable

• English, Spanish, Português speaking

• Excellent problem-solving skills

• Great team player and independent worker

• Sensitive and attentive to the needs of children, elderly and disabled people References

Lisa Anderson, Sudbury River Home Care: 508-***-**** Mikki Dobson, Brookdale Cushing Park Assisted Living: 508-***-**** Andrew Rubin, mother of client Jacob Rubin: 617-***-****

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