Customer Service Development Facilitator

Craig Gratton

**** **** ***** *****

Jordan, Ontario L0R1S0

905-***-****

*Graduated High School 1981

*Completed 40 years with ArcelorMittal Dofasco (AMD) (1981-2021)

*Certified Industrial Maintenance Mechanic (AMD Millwright)

*Mechanical Team Leader (AMD), responsible for maintenance day to day activities including health/safety of team members, performance, timesheets and schedules

*Training and Development Facilitator (AMD) specializing in health/safety, mobile equipment (forklift/cranes), respirator fitting, WHMIS, PPE, hazard awareness, technical awareness training and recertifications

*Senior Contractor Specialist (AMD) – Hot Strip Mill...Hiring external resources to comply with daily and shutdown internal work requirements including Health/Safety obligations, timesheets, transportation, schedules, performance and management of daily contractor activities

*Human Resource Diploma (Mohawk College/McMaster University)

*Ontario Society Training Development Specialist (Mohawk College/McMaster University)

*United Way (UW) coordinator appointed by AMD for two (2) consecutive years work offsite @ UW Head Office managing accounts, administration and facilitating customer service

*Outplacement coordinator @ Dofasco Transition Centre selected by AMD to work offsite @ Mohawk College for three (3) years to facilitate outplacement (training, employment, administration and coordinating government initiatives of displaced AMD employees)

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