Customer Service Representative

Laura Grantner

*** ******* ** **** · Norwood, MA 02062 *********@******.*** · 339-***-****

Customer Service Professional

Extensive experience in providing the highest level of customer service in different settings. Excellent interpersonal, phone and communication skills. Proven adaptability and able to thrive in high pressure and fast-paced environments. Experience in handling cash and credit transactions. Prompt and courteous response to inquiries and problem resolution.

Customer Service Proficient Microsoft Word, Excel, Outlook Detail-Oriented Multi-Tasking

High Volume Call Center Experience

Career Experience

South Huntington Primary Care, Boston, MA 2019-2020

BWPO Practice Assistant II

·Welcome visitors by greeting them in person or on the phone

·Following HIPAA guidelines

·Scheduling, registering, and navigating billing systems

·Providing training and assistance to others in these systems

·Experience using EPIC system

Walpole Healthcare, Walpole MA 2018-2019

Receptionist/Accounts Payable/Administrative Assistant

·Responsible for handling front office reception and administrative duties

·Welcome visitors by greeting them in person or on the phone

·Sorting and distributing mail to departments and patients

·Account Payables for the facility

The Portland Group, Newton, MA 2016-2017

Customer Service Representative

·Answering incoming calls from customers to coordinate deliveries

·Reaching out to vendors to problem solve customer issues with product

·Ordering replacement parts with vendors to resolve customer issues

Lojack Corp, Canton, MA 2015-2016

Customer Service (Consultant)

·Answering incoming calls from dealerships to install tracking device in customers vehicle

·Working closely with dispatch team to resolve customer issues

·Tracking customer installations for dealer rewards program

Waste Management, Foxboro, MA 2014-2015

Customer Service

·Answering incoming calls from subscribers regarding their trash service

·Setting up new customers with weekly trash pickups

·Assisting customers with issues regarding current pickups

·Setting up and coordinating special pickups for large items with our dispatch team

·Processing customer payments for special pickups, and new service

·Awarded for “Customer Service Excellence” for outstanding customer service experience

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