Patient Access Representative

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KANDACE SHAMBO

Exemplary professional with 14 years of progressive experience in management and assisting

customers through account management.

Q@ & :

WORK EXPERIENCE

Patient Access Representative III

Memorial Hermann 06/2012 - Present

Schedule patient appointments, ensure medical necessity

compliance, verify eligibility, and post payments

Troubleshoot any scheduling conflicts for patients and

physicians.

Obtain demographic, insurance and financial information from

patient or guarantor.

Explain all required forms to the patient or guarantor and

obtains the necessary signatures.

Protect the financial integrity of the facility by collecting patient

liability, establish payment arrangements, discuss payment

options and screening for eligibility.

Promote individual professional growth and development by

meeting requirements for mandatory/continuing education,

skills competency, support department-based goals which

contribute to the success of the organization; serve as preceptor,

mentor, and resource to less experienced staff.

Communicate in an effective and professional manner with

Physicians, ancillary departments, nursing units, physicians’ office

staff, insurance companies, as well as patients and their families

(all Patient Access customers). Complete thorough and accurate

documentation.

Field Supervisor

Allied Barton 1/2007-6/2012

Accessed personnel control for the Harris County Courts to.

maintain law and order in area of jurisdiction.

Conducted training for court security personnel.

Compiled daily operating and emergency reports to ensure

smooth work processes.

Observed situations and made appropriate responses for the

safety of court stakeholders

Operated over 10 surveillance cameras to monitor interior and

exterior areas and entrances.

Opened common area to the public in the morning and greeted

customers and employees.

SKILLS

Insurance Verification

Customer Registration

Learning Management

Systems

Knowledgebase Management

Cisco Systems

Athena Health Systems

Care4

Electronic Medical Record

(EMR)

HIPAA Compliant

Written + Verbal

Communication

Customer Relationship

Management (CRM)

Proficient Typing/Keyboarding

Training and Development

Customer Engagement

Problem Solver

Scheduling Skills

Team Leadership

Organization and Prioritization

HONORS

Best Customer Feedback

Memorial Hermann 2013

Error Free Data Input Award

Memorial Hermann 2014

Highest Customer Interaction

Memorial Hermann 2015

EDUCATION

Business Marketing 1992-1994

Houston Community College

Physical Therapy Aid 2010-2001

Penn Foster

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