Glenish E. Henderson

**** ******** *****

Canton, MS 39046

601-***-****

aduc64@r.postjobfree.com

Summary:

An expert in office administration focusing on coordination in various areas such as medical, customer service, and finance.

Skills:

●Type 60 wpm

●Microsoft Word

●Powerpoint

●E-mail systems

●RAMS NextGen Electronic Medical Software

●AS400 Software

●IBM Computers and Multi-Telephone Switchboard

●Salesforce

EMPLOYMENT:

Customer Service Representative

EASTRIDGE WORKFORCE SOLUTIONS 10/22 to 11/22

San Diego, CA (Remote work from home position)

Served as the first point of contact for customers over the phone. Communicated benefit plan details, helped customers to resolve any enrollment-related issues. Accurately documented each customer interaction in Salesforce. Had to juggle a high volume of calls and multiple projects at a time.

Front Desk Receptionist

G.A. CARMICHAEL FAMILY HEALTH CENTER 02/19 to 10/21

Canton, MS

Performed the task of greeting patients and visitors to the clinic in a friendly and courteous manner, answered telephones, scheduled and confirmed appointments. Took clear and accurate phone messages for distribution to parties not reached by callers, answered patient questions in a professional manner, inquired about any changes in patient information (e.g. name address and phone numbers), entered new and updated patient data into the computer system for medical/dental patients. Distribute consent forms for parental consent. Run end of day financial reports on all patients seen for a given day; maintain medical records on all patients. Oversaw the waiting area and report problems or irregularities.

Personal Care Assistant (PCA)

MISSISSIPPI DEPARTMENT OF REHABILITATION SERVICES 8/16 to 11/18

Pearl, MS

Provided non-medical, home services for seniors in their homes allowing them to be safe and stay independent. Also, provided companionship and conversation for the client by enhancing the lives of aging adults. Duties included light housekeeping, meal preparation, laundry, reminding clients of medications and appointments. Assist with grooming, bathing and toileting.

Client Care Coordinator

G.A. CARMICHAEL FAMILY HEALTH CENTER 12/15 to 4/16

Canton, MS

General knowledge of health plans, including co-pays, deductibles and coinsurance. Verified benefits, obtained and edited patient insurance information in the clinic’s computer system, while ensuring accuracy of the information entered. Collected patient payments for services rendered and collected outstanding balances. Posted and balanced daily patient charges and payments, balanced daily posting with END OF DAY cashiering total summary reports. Worked directly with insurance companies to determine patient specific coverage and understand current HIPAA laws;

Front Desk Receptionist

G.A. CARMICHAEL FAMILY HEALTH CENTER 7/06 to 12/15

Canton, MS

Performed the task of greeting patients and visitors to the clinic in a friendly and courteous manner, answering telephones, schedules and confirmed appointments. Took clear and accurate phone messages for distribution to parties not reached by callers, answered patient questions in a professional manner, inquired about any changes in patient information (e.g. name address and phone numbers), entered new and updated patient data into the computer system for medical/dental patients. Distribute consent forms for parental consent. Run end of day financial reports on all patients seen for a given day; maintain medical records on all patients. Oversaw the waiting area and report problems or irregularities.

Nutrition Aide

G.A. CARMICHAEL FAMILY HEALTH CENTER 11/05 to 7/06

Canton, MS

Under the direction supervision of the WIC Supervisor, certified and recertified clients for supplement food under WOMEN INFANT AND CHILDREN PROGRAM (W.I.C.). Assisted in collecting information for diet assessment and food, provided appropriate patient education which included; nutrition education for WIC clients (individually and/or group sessions); conducted workshops for the service population; utilizing patient education handouts; referred clients to other areas as needed. Managed patients to assure continuity of care which included; adequate scheduling and tracking of return visits; made appointments; and followed up on high risk and missed appointments. Performed routine departmental duties which included; assisting with monthly WIC reports for the State Department of Health, prepared and checked daily WIC data logs; filed turnaround record reports or materials as necessary; searched for and retrieved materials from medical records and nutrition files, compiled data and information from various records upon request, collected and recorded demographics for WIC Recertification forms and medical records. Interacted with patients and staff members to maintain appropriate patient confidentiality.

Accounts Receivable Clerk

G.A. CARMICHAEL FAMILY HEALTH CENTER 10/00 to 8/05

Canton, MS

Under the direct supervision of the Assistant Finance Director, submitted third party insurance claims weekly. Posted insurance payments and made adjustments to patients’ accounts. Purged and reconciled remittance advice to outstanding claims. Properly filed and paid claims with their respective advice. Corrected, researched, and verified the accuracy of all claims prior to submission, and re-submitted rejected claims, to ensure all claims were submitted with zero errors, reclassed to responsible parties in a timely manner. Verified that amounts of daily deposits matched payment amounts on corresponding END OF DAY REPORTS. Investigated the reason for any difference and notified the supervisor of findings. Reviewed pending claim reports to identify past due accounts.

Receptionist

EPS SETTLEMENT GROUP 12/99 to 7/00

Los Angeles, CA

Administered secretarial and administrative support to Consultants. Typed and faxed documents, handled all incoming and outgoing mail. Also, answered all incoming calls on a multi-line switchboard.

Administrative Assistant

CEDARS SINAI MEDICAL CENTER 6/96 to 10/98

Los Angeles, CA

Assisted Facilities Manager and Building Engineer. Handled occupant/tenant related problems and requested for building services of 300 plus employees. Prepared building work orders, purchase orders, check requests A/P invoices, letters and memorandums. Departmental liaison between Facilities Managers, Building Support Staff, vendors, contractors, Purchasing Account Payable and hospital support. Coordinated supply service of orders, maintained inventory of janitorial engineering and office supplies. Managed general building and occupant/tenant files, office records and reports. Assisted Facilities Manager with special projects and preparation of quarterly meetings. Administered building staff training on departmental safety issues. Arranged and updated Emergency Preparedness Manuals. Conducted monthly inspections and prepared inspection reports for Facilities Manager’s review.

Administrative Assistant

CALIFORNIA ASSOCIATION OF REALTORS 3/93 to 11/95

Los Angeles, CA

Provided administrative support to Chief Financial Officer; Vice President and other managerial staff. Prepared proposals, and all other departmental documents. Maintained client files, processed incoming mail, scheduled and coordinated staff meetings. Responsible for working closely with 170 Board of Realtors in scheduling live-lecture and continuing education seminars consisting of 30 per month involving 200 people. Maintained student education records, and typed course outlines.

Administrative Assistant

PANNELL KERR FOSTER 11/89 to 7/92

Los Angeles, CA

Assistant to the Vice President, prepared proposals, correspondences, statistical reports, client billings, and all other department documents. Heavy phone contact with various clients regarding contracts and other issues pertaining to accounting. Scheduled meetings made travel arrangements and catering preparations. Managed the charge back of billable expenses to audit and tax clients. Transcribed minutes, organized departmental parties; seminars and other special events.

Secretary

MEDIA FABRICATORS, INC. 4/84 to 11/89

Los Angeles, CA

Administered secretarial and administrative support to the President and Vice President. Typed proposals, letters, memorandums, purchase orders and invoices. Updated inventory and processed Account Payables and Receivables. Also answered telephones.

EDUCATION

Clerk Typist

Draughons Business College, 1983

Jackson, MS

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