Center Manager Care Coordinator

Linda Rosa

**** ***** ***** *** *** 512-***-****

Corpus Christi, TX 78412 **********@*****.***

Professional Experience

Office Manager / Patient Care Coordinator January 2015 - Current

AccuQuest Hearing Centers; (acquired by HearingLife in December 2018) San Antonio and Corpus Christi, Texas

●Coordinate all aspects of patient care and office management responsibilities while working closely with my team to meet the clinic's KPI metrics. Metrics include show rate above 60%, close rate above 40%, 3rd party rate above 75% along with meeting and exceeding our monthly clinic budget.

●Thorough knowledge of all practice management software, managing and prioritizing patient scheduling and profiles to increase office revenue. This included daily outbound calls to our current patient database to generate business.

●Verify insurance coverage and benefits. Prepare and submit insurance claims for services, DME purchases, and supplies. Process and submit appeals for denial of insurance claims.

●Prepare and mail statements for outstanding balances. Collect unpaid insurance balances deemed as patients’ responsibility.

●Process and complete financing plans through Care Credit, Wells Fargo Health Advantage, Healthcare Finance Direct and Allegro to meet patients’ needs.

●Manage all inbound/outbound calls and emails using professional tone and exceptional judgment. Facilitate effective patient follow-up with current and prospect patients. Schedule management and confirming appointments.

●Maintain and submit all end of day, week and end of month reports, including A/R Aging, Cash Reconciliation, Inventory and weekly bank cash deposits.

●Process and complete all orders, returns/refunds, shipping/receiving of hearing aids, products and office supplies.

●Communicate with and develop strong working relationships with all team members to meet and exceed office and regional sales goals.

●Assisting in training new hires with professionalism and enthusiasm. Ensuring the creation of long-lasting employment for continued success in our region.

Patient Care Coordinator / Check Out April 2014 - November 2014

Sanova Dermatology; Austin, Texas

Licensed Property and Casualty Insurance Agent September 2013 - April 2014

3 Oliver Agency; Austin, Texas

Sales Manager July 2010 - August 2013

Smooth Solutions Laser Hair Removal; Austin and San Antonio, Texas

●Conducted Sales Consultations with new and existing clients providing knowledge of services and products.

●Prepared individual proposals for each client with an accurate representation of costs and discounts they may receive with multiple treatments.

●Daily care calls to confirm consultations, re-engage with lost clients, contact "No Show" appointments to reschedule and follow-up with consultations that weren't previously closed.

●Developed client relationships and referrals to increase new business to include networking and off-site sales/marketing opportunities.

●Managed all daily sales activities in the center. Posted and communicated daily center goals with team members.

●Followed procedures for marketing and sales statistics, including ensuring all consultation stats are updated daily.

●Ensured Promotional signage and appearance of product displays are updated monthly.

●Coached Team Members regularly on sales techniques and recognizing sales opportunities.

●Monitored inbound & outbound calls to ensure team members used proper phone etiquette, upselling and "smart scheduling" techniques.

●Conducted ongoing training programs in the center to boost morale and revenue.

●Assisted center manager with daily deposits, sales records and complete weekly sales report.

Senior Counselor October 2009 - July 2010

Medifast Weight Control Centers; Austin, Texas

●Assisted center manager with onsite sales consultations.

●Met and exceeded monthly sales quotas.

●Booked Appointments for new prospects and maintained weekly appointments for existing clients, follow-up care calls.

●Support, motivate and educate clients on the Medifast programs and protocols.

●Monitored client weight loss progress suggesting changes in programs and food options to increase success.

●Helped clients adapt healthy eating habits and lifestyle changes to maintain weight loss.

●Assisted center manager with daily deposits and sales records.

●Assisted center manager with daily and weekly sales/media reports.

Center Manager March 2009 - October 2009

Medifast Weight Control Centers; Austin, Texas

●Conducted Sales Consultations with new clients developing individualized programs to help meet health and weight loss goals.

●Thoroughly explained enrollment agreement and service guarantee with each client.

●Consistently met personal and center monthly sales quota.

●Conducted and organized staff meetings providing education, training and support to certified weight loss counselors.

●Lead center staff in procedures, policies and tasks.

●Maintained daily, weekly and monthly sales/media reports.

●Maintained inventory and purchase orders on products and supplies.

●Maintained daily deposits and detailed sales records.

Center Manager March 2007 - March 2009

Quick Weight Loss Center; Austin, Texas

●Maintained daily deposits and detailed sales records.

●Responsible for administrative, customer service and sales operations of the clinic.

●Met and exceeded sales quotas by increasing client enrollment and product sales.

●Conducted sales consultation and interviewed potential clients to determine their individual weight loss needs and goals.

●Explained in detail the three-pronged philosophy of the program consisting of weight loss, stabilization and maintenance.

●Assembled and analyzed enrollment contracts with each client.

●Mentored new employees.

●Maintained inventory on product and reordered supplies.

●Maintained daily deposits and detailed sales records.

Computer Skills

Microsoft Office Suite

Education

Kaplan University in Austin, Texas

Medifast Counselor Certification in Austin, Texas

Margate School of Beauty in Margate, Florida

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