Data Entry Customer Service
Resume:
Tracy Warren
Certified Pharmacy Technician
Richmond, VA 23220
*****.*********@*****.***
To obtain a diversified and challenging position in your company with the opportunity to grow. Qualified
Customer Service with over 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Partners Pharmacy LTC - Richmond, VA
September 2022 to Present
Packing medication, Data Entry customer service
Pharmacy Technician
CVS - Richmond, VA
October 2019 to Present
Data Entry, prepare medication for delivery, create shipping labels and prepare state papers for delivery boxes.
Pharmacy Technician
Partners Pharmacy LTC - Columbia, MD
July 2017 to September 2019
IV admixture using aseptic techniques
• Order Entry, Effectively resolved insurance rejections and other billing issues.
• Managed drug and supply inventories.
• Properly filled and dispensed an average of 750-1000 prescriptions per day
• Compounded and repackaged medications, including unit-doses, topical medications and sterile products. Regularly stocked shelves, rotated stock and checked for expired medications
• Performed technical processes required to dispense medications to patients.
• Completed new and updated patient profiles, including lists of patient medications. Pharmacy Technician
Stonebridge Medical - Pelham, NY
January 2012 to February 2015
Order Entry, Effectively resolved insurance rejections and other billing issues.
● Managed drug and supply inventories.
● Properly filled and dispensed an average of 750-1000 prescriptions per day.
● Exhibited proficiency in IV and chemo compounding.
● Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
● Properly cleaned and maintained department equipment such as IV hoods.
● Compounded and repackaged medications, including unit-doses, topical medications and sterile products. Regularly stocked shelves, rotated stock and checked for expired medications.
● Performed technical processes required to dispense medications to patients.
● Completed new and updated patient profiles, including lists of patient medications.
● Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
● Reconstituted oral liquids.
● Correctly completed pharmacy paperwork, including daily and weekly reports.
● Prepared medications such as emulsions, liquids, powders and ointments. Pharmacy Technician
Snapple Distribution - Elmsford, NY
June 2010 to February 2011
Create Purchase and Repair
Orders.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Recommended alternative items if product was out of stock. Asked open-ended questions to assess customer needs. Routinely answered customer questions regarding merchandise and pricing. Built long-term customer relationships and advised customers on purchases and promotions. Directed calls to appropriate individuals and departments. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
● Served as the main liaison between customers, management and sales team.
● Communicated with vendors regarding back order availability, future inventory and special orders.
● Described product to customers and accurately explained details and care of merchandise.
● Answered an average of 300-500 calls per day by addressing customer inquiries, solving problems and providing new product information.
Pharmacy Technician
Prince George Hospital
January 2005 to April 2010
- Prince George, MD
● Charge medication to patient's account, Stock Pyxis Prepared medication and delivered to floor 1-9, PACU, ER, and NICU Inventory, Prepared IV admixtures, check for expired medication.
● Properly filled and dispensed an average of 700-1000 prescriptions per day.
● Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
● Regularly stocked shelves, rotated stock and checked for expired medications.
● Completed new and updated patient profiles, including lists of patient medications.
● Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
● Reconstituted oral liquids.
● Hand counted control medications, measured liquids and reconstituted antibiotics. Customer Service Agent
MCI - Hunt Valley, MD
April 1995 to December 2005
Customer Service, Create new account, Advertise promotion for new customer.
● Met or exceeded service and quality standards every review period.
● Acted professionally and patiently when addressing negative customer feedback.
● Managed high call volume with tact and professionalism.
● Resolved service, pricing and technical problems for customers by asking clear and specific questions.
● Accurately documented, researched and resolved customer service issues.
● Defused volatile customer situations calmly and courteously.
● Effectively managed a high-volume of inbound and outbound customer calls.
● Answered a constant flow of customer calls with up to 250-300 calls in queue per minute. IV/Pharmacy Technician
Advance Pharmacy - Columbia, MD
May 2018
Prepare intravenous admixture, order drugs and supplies, stock, rotate medication nearing expired date bad remove from inventory, clean all equipment and maintain a clean environment Education
Certified Pharmacy Technician in Medical Office Administration Medix School - Towson, MD
July 2006 to June 2008
Certificate in Pharmacy Technician
Tesst College of Technology - Catonsville, MD
June 2004 to July 2006
High school diploma or GED
Skills
• PHARMACY (10+ years)
• STERILE (8 years)
• BILLING (3 years)
• Customer Relations (2 years)
• Customer Service
• Inventory
• Typing (10+ years)
• compounding
• Word
• Outlook
• Cash Handling (5 years)
• Microsoft Word
• Pharmacy Technician Experience
• Order Entry
• Insurance Verification (10+ years)
• Compounding Medications (2 years)
• Medical Billing (5 years)
• Data entry (10+ years)
• LTC pharmacy (7 years)
• Hospital Experience (3 years)
• Medical Terminology (10+ years)
• HIPAA
• ICD-10
• Computer Skills (10+ years)
• Phone etiquette
• Anatomy Knowledge
• CPT Coding
• Epic
• Medical Records
• ICD-9
• Medical Scheduling
• ICD Coding
• Customer support
• Word processing
Certifications and Licenses
Certified Pharmacy Technician (CPhT)
July 2008 to September 2022
Customer Service
March 2011 to January 2012
PTCB Certification
Pharmacy Technician
July 2008 to September 2022
•
Pharmacy Technician License
Pharmacy Intern License
Assessments
Work Style: Conscientiousness — Highly Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Work Motivation — Highly Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer Service Fit — Completed
September 2020
Measures the traits that are important for success for customer service roles Full results: Completed
Verbal Communication — Proficient
November 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical terminology — Familiar
January 2022
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• I'm a dependable people person who is compassionate and willing to learn also able to Obtaining proper forms for patient registration, Order Entry, Full Check-in/Check-out responsibilities, Scheduling appointments, Collecting payment for services/products rendered, Scan appropriate cards and paperwork, Verifying insurance, Managing referrals, Entering demographics and insurance information and other general office duties that is required.
Contact this candidate