Remote Customer Tech Support
Resume:
CHARLES HENDRIX
Laveen, AZ ***** (C) 480-***-**** ******************@*****.***
Professional Summary
Results-focused management professional offering years of progressive leadership experience while transforming high-potential staff into outstanding leaders, through demonstrating creativity and savvy that is critical to financial and operational success. Versatile and innovative, skilled at seeing the “big picture” while still also focusing on the details.
Skills
Budgeting and forecasting
Customer relations specialist
Process improvement
Risk management
Human resources management
Persuasive negotiator
Salesforce
Sales management software
Employee relations
Performance evaluations
Work History
Independent Reseller of Exercise and Music Equipment 8/2019 – Current [Motivated by Pandemic]
S/E Phoenix, AZ
Partner with online auction vendors to purchase select products at a reduced rate.
Work with field reps to survey various products condition and value and schedule pick up.
Generate leads, estimate potential value, market product via online social media sites, arrange meetings with potential and existing customers and negotiate terms of sale.
National Account’s Development Specialist / Inside Sales Manager 6/2015 – 8/2019 [Temporary Health Setback]
Synchrony Financial Services Phoenix, AZ
Lead a team of inside sales consultants to surpass monthly production goals of $2B+
Managed KPI adherence, sales planning and operational activities
Initiated and drove the development of effective sales and lead implementation of strategies
Partner with Senior Sales Leadership to identify opportunities for sales process enhancements and foster a culture of continuous process improvement
Built Salesforce Dashboard for sales dept. to aid reps & managers effectively manage their inventory
Landed largest relationship and sealed the deal on a few multi-year million dollar relationships
First year in manager role achieved the Pacesetter Award for all Sales Managers
3rd Party Collections Supervisor 2013 – 2015 [Better long-term opportunity]
Allied International Credit Corporation Phoenix, AZ
Manage a team of up to 15 FTE collections agents
Oversee the collection efforts of approximately $30m accounts receivable balances for 5 different companies.
Monthly employee reviews, escalation calls, call monitoring, hiring, forecasting, and achieving monthly production goals.
Top performing collections supervisor - increased team revenue from $30k to $110k in first year
Remote Customer Resolution Specialist 2011 – 2013 [Corporation closure]
ALW Souring/NCO Collection Services Phoenix, AZ
Handle inbound calls from Sprint customers
Negotiate and set up payment arrangements on past due debt
Service additional needs as necessary i.e. tech support, plan swaps, etc.
3rd Collections Manager 2008 – 2010 [Remote branch closure]
Lewis Hasting Receivables Inc. Hamburg, NY
Manage a team of up to 30 FTE collections agents
Conducting coaching and counseling sessions when deemed necessary orally or written.
Monthly employee reviews, escalation calls, call monitoring, hiring, forecasting, and achieving monthly production goals.
Remote Loan Officer 2006 – 2008 [Industry crisis and company closure]
Sterling Home Mortgage Ahwatukee, AZ
Responsible for all aspects of marketing, locating potential borrowers in various states where applicable
Educating, Review Credit, suggesting various products to positively impact borrowers financial position
Gathering documentation, contacting appraisers, title companies, other lenders throughout loan process
Processing loan packages for wholesale review and acquiring documents as needed from borrower.
Loan Officer 2004 – 2006 [Industry crisis and global closure]
Ameriquest Mortgage Company Phoenix, AZ
Outbound sales calls to a designated list of potential borrowers
Educating, Review Credit, suggesting various products to positively impact borrowers financial position
Handled inbound calls and built proposals based on information gathered
Gathered documentation, contacting appraisers, title companies, etc. throughout loan process
Mortgage Specialist of the Year for all local branches and ranked in Top 10 Nationwide
Software, systems, and certifications
Microsoft Office, Davox, Livox, Castell (Dialer), Query, AS400, Latitude, Calyxes Point, Empower, Latitude, Skip Tools (Accurint, Power finder, Insight, E-Port by Experian, Verint, Salesforce, FDR
Courses and Seminars: 360 by Design, Anthony Robins 2000, Introduction to Leadership, Time Management, Effective Listening and Feedback, Personality Training, Leadership & Personal Impact, Myers and Briggs team building, and many more
Education
High School Diploma - Corona Del Sol High School Tempe, AZ
References –
Isa Yeager
Company: Synchrony Financial Services
Business Relationship: Former manager at Synchrony Financial Services
Years Known: 7yrs
Phone: 480-***-****
Stephanie Vilar
Company: Synchrony Financial Services
Business Relationship: Former peer and direct report
Years Known: 6yrs
Phone: 480-***-****
Fourat Matloub
Company: Synchrony Financial Services
Business Relationship: Former peer and direct report
Years Known: 7yrs
Phone: 480-***-****
Contact this candidate