Keana Barnes
Buffalo, NY *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Catering Team Member - Highmark Stadium
Delaware North - Orchard Park, NY
July 2022 to Present
Duties: Properly prepare catered events for guests. Ensure food is presentable and easily accessible to all guests. Responsibly serve guests alcohol. Answer guest questions regarding food preparation or ingredients. Resolve and/or direct guest complaints over to department manager as necessary. Ensure that all workstations, pantries, and storerooms are clean and stocked. Perform other duties as assigned. Server
Olive Garden - Blasdell, NY
April 2022 to October 2022
Duties: Greeting customers within 30 secs of seating. Gesturing guests to the menu while informing them of specials, upselling drinks, appetizers then taking their orders. Inputting orders through our POS system. Creating a table set with salad, soups, and breadsticks as per customer request. Ensuring a friendly dining experience throughout. Refilling drinks, soups, and breadsticks before entrees are brought out. Letting guests dig in, and making sure food is to their liking. Suggesting desserts before dropping check and handling all pos transactions such as gift card, credit card, and/or cash. While also, making sure the guests are happy and eager to come back :) Team Member/Baker
Tim Hortons - Lackawanna, NY
July 2021 to April 2022
Baker: Arrive at 4:00a. Grab trays and distribute a select amount of pre-iced/frosted donuts, muffins, or Timbits to each tray. Place trays in oven for allotted cooking times. Prepare glaze, and frosting for hot donuts to be placed in. Glaze all required donuts, and Timbits. Fill all required with cream, custard and or raspberry jellies. Present all donuts, timbits and muffins in the display case to customers for easy pickings etc.
Team Member: Greet customers, take orders, make coffees, and bag selected items for customer. Make sandwiches, bagels, and other breakfast items to bag for front counter and drive thru for efficiency and keeping customers happy and drive thru times low. Wiping down tables in lobby, cleaning sweeping and mopping floors, in FOH, BOH, and bathrooms. Wiping down all areas in whichever section worked to keep areas tidy and clean. Making sure all areas are fully stocked for shift worked, and the next shift. Equipment Technician
Mercy Hospital and Medical Center - Buffalo, NY
February 2021 to April 2022
• Sterilizing and bagging medical equipment ensuring it is ready for use when needed by medical professionals
• Verifying the quantities of inventory levels of mobile medical equipment to be delivered
• Moving equipment around hospital(s) to ensure departments are fully stocked
• Briefly interact with patients and work along hospital staff in order to further identify the need for equipment
Manager
McDonald's - Lackawanna, NY
March 2021
Duties: Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately, keeping track of inventory, covering the responsibilities of staff members who are unable to work their shift, addressing customer complaints and satisfying their needs in a professional manner, maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees, balancing the cash drawer at the end of a shift, opening or closing the business, communicating ongoing tasks or issues to the following shift manager, training new employees, educating the staff on safety guidelines, new deals and coupons, standards for cleanliness, sales incentives, and product information. Monitoring compliance with safety standards and federal, state and company guidelines, and encouraging crew members to meet performance goals to make the job more enjoyable.
Debt Collector
Transworld Systems Incorporated - Amherst, NY
October 2019 to January 2020
14228 -Duties: Communicate with consumers by phone to attempt to bring delinquent accounts to good standing, provide accurate account updates for each call made or received, demonstrate effective skip-tracing techniques to locate alternate contact information, help consumers on ways to meet their payment obligations, understanding and complying with all laws and regulations relating to the job, etc. Crew Member
Jim's Steakout - East Amherst, NY
July 2019 to October 2019
Duties: Greet customers, drop, bag or organize items at the fryer, make food at the grill, make, organize and bag all subs or items for in the house or drive thru orders, make sure everything is stocked in the dining room, sweeping, mopping, doing dishes and taking out the garbage, closing duties, keep all areas near you tidy and clean, maintain a healthy friendly attitude, etc. Student Worker
NCCC Admissions, Sanborn
September 2016 to September 2017
3111 Saunders Settlement Rd, Sanborn NY, 14132 -Duties: Labeling envelopes, mailing out admissions letters, creating information folders for prospective students, making copies, alphabetizing, running information desk, transferring calls to other departments, studying, etc. Education
Associate in Science (AS) in Electrical Engineering Technology Erie Community College - Buffalo, NY
August 2022 to Present
High School Diploma
Starpoint High School
May 2015 to June 2016
Skills
• -Self Motivated
-Team Player
-Good Listener
-Hard Worker
-Multitasker
-Empathetic
-Flexibility (like to be trained at more than one job so as to stay busy)
-Quick Learner
-Friendly
• Administrative Experience
• Management
• Microsoft Word
• Typing
• Customer service
• Analysis skills
• Filing
• Shift Management
Certifications and Licenses
ServSafe Alcohol
Assessments
Attention to Detail — Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Verbal Communication — Highly Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Data Entry — Highly Proficient
January 2020
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.