Cynthia Cruz

Bilingual Medical Coding and Billing Specialist

832-***-**** • 10800 Clay Rd, Houston, TX 77041 • adubyl@r.postjobfree.com

Professional Summary

Motivated bilingual Medical Coding and Billing Specialist skilled at meeting customer needs with expert administrative support. Stays on top of demands in fast-paced environments by effectively using slow periods. Always willing to take on any task. Adapts quickly to new needs and policies.

Education History

The College of Healthcare Professions Aug. 2021 - Apr. 2022

Certification: Medical Billing & Coding

Skills

●Bilingual (English and Spanish)

●Proficient in Microsoft Office

●Current BLS/CPR

●OSHA/HIPAA Training

●Excellent communications

●UB04/CMS 1500 Claim Forms

●ICD-10-CM, CPT, HCPCS

●Proficient in computer software- Excel & Word

●Outstanding Leadership Skills

●EOB Interpretation

●Knowledge of unfair debt collections

●Medical Terminology

●Data Entry efficiency

●Insurance verification

●Scheduling (manually and electronically)

●Outstanding communications

●Electronic Health Record

●Collections

●Inpatient Coding

●Administrative Assistance

●Client Relations

●Task Prioritization

●Customer Complaint Resolution

●Team Training and Leadership

●Team Task Delegation

Time Management

Experience

Medical Assistant/Medical Billing May 2022 - Present

Northside Gastroenterology Cypress, Texas

●Perform insurance verifications and assist patients with questions about benefits and coverage available.

●Prepare patients for examination by taking medical histories, vitals, and ensuring their patient charts are up to date.

●Schedule patient appointments and answer patient questions about the clinic and services.

Lead Customer Service Representative Sept. 2014 - May 2017

American Eagle Outfitters Cypress, Texas

●Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution.

●Trained new customer service team members in company policies, procedures, and service delivery standards.

●Managed cash drawer, counted cash deposits, and moved cash from secure safe to cash drawer.

Preschool Teacher’s Assistant Aug. 2013 - Nov. 2014

Better Beginnings Children’s Learning Center Houston, Texas

●Gave children balanced activities involving learning, rest, and play each day.

●Improved results by involving parents in children's learning.

●Maintained health and safety standards with clean, tidy classroom spaces.

References

Kathy Hughes - (Employer- Known 10+ years)

713-***-****- adubyl@r.postjobfree.com

Karen Soto - (Classmate- Known 5+ years)

281-***-**** - adubyl@r.postjobfree.com

Jenny Huerta - (Classmate- Known 5+ years)

346-***-**** - adubyl@r.postjobfree.com

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