Customer Service representative
Resume:
Jordan Williams
Memphis, Tennessee
***********@*****.***
Summary
Adaptable professional with 4.5+ years of experience and a proven knowledge of customer service, productivity and performance management, and records management. Aiming to leverage my skills to successfully fulfill the position at your company.
Education
Gateway Christian Schools
Diploma
Memphis, Tennessee
Graduated January 2013
Graduated top of my class with awards in science and academic
Employment History
UnderGuard Teleservices
Call Center Agent
Memphis, Tennessee
November 2021 – January 2022
Responsibilities Answer inbound calls in a timely and friendly manner
1.Evaluate problems and complaints of the callers and provide proper solutions to them
2.Respond to the needs of customers and provide personalized service
3.Provide information on the company’s products or services and generate interest in the offer
4.Upsell products and services
5.Research needed information using available resources
6.Process orders, forms, and applications
7.Route calls to other team members whenever needed
8.Make relevant notes from customer interactions
9.Identify any issues that customers might be struggling with
10.Report on customer feedback
11.Complete call logs and reports
12.Manage & update customer databases
13.Follow-up on customer calls
14.Boost customer loyalty by offering a proper experience over the phone
Imports Of Memphis
Executive Office assistant
Memphis, Tennessee
June 2017 – June 2018
Responsibilities Supply management
1.Communication with others.
2.The following budget on different costs.
3.Allocation.
4.Recruitment.
5.Process management.
6.Control.
7.Emerging morals.
8.Encouraging process development
9.Controlling inventory.
10. Preparing reports.
11.Experience in car photo editor software will be an added skill
Bangkok Alley
Server/Delivery Driver/ Bartender
Memphis, Tennessee
January 2014 – July 2020
Responsibilities Serves patrons with food and beverages in a positive and friendly manner.
1.Provide information to help food and beverage selections.
2.Presents ordered choices in a prompt and efficient manner.
3.Maintains dining ambiance with an enthusiastic attitude.
4.Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
5.Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
6.Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
7.Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
8.Keeps kitchen staff informed by noting timing of meal progression.
9.Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
10.Responds to additional patron requirements by inquiring of needs and observing dining process.
11.Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
12.Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
13.Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Hobbies & Interests
I enjoy learning new things everyday, I work on cars and motorcycles so I'm not afraid of getting dirty to get the job done. I am hardworking and take my job very seriously. To further my career I am currently enrolled at Moore Tech Automotive looking for a job in the car industry so I can move up within the company.
Professional Skills
Microsoft offices: Advanced
Customer service & up selling: Expert
POS: 11+ years
References
Dion Harrison, General Manager at Autonation Ford, 901-***-****
Lennard James, CEO Enzo Entertainment, 901-***-****
Chalee Timrattanna, Owner of The Nine Thai and Sushi, 901-***-****
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