Call Center Program Manager

Gary R. Prevost * Addison Park Drive #***, Huntsville, AL 35806

C: 321-***-****, **************@***.***

Sr. Program Manager with standout record of success in leading and managing government and commercial programs from inception and execution to delivery. Results provided increased profits and contracts. Direct interface with customers for business development and growth; full life-cycle including research & development and production. Hands-on, results oriented leadership for development, operations, production, information technology/security, change management and customer/client relations, management and consulting, for government and commercial entities: start-up to Fortune 100 environments. C-Level and P&L responsibilities.

Produced winning proposal valued at $1.7B Missile upgrades and production

Hyper Sonic Weapon proposals and development

Increased Boeing 787 aircraft production by 233%, reduced out-of-factory uncompleted work by 75%

Increased Value of NASA, KSC Constellation development and support contract by $62 million

Instrumental in winning $80M in development contracts as part of $1.3 billion DoD contract; Managed $100 M

Increased value of e-commerce system by $75 million for handling $550 million in global annual sales/transactions

BS – Biomedical Engineering; ORU, Tulsa, OK, 1987

PMP 2010exp • Six Sigma Green Belt • DoD Clearance: Top Secret

United States Coast Guard (USCG) Merchant Marine Officer (Captain/Master – Lic. 1998)

Experience

Executive Sr. V.P. Operations, Wraith Technologies International, LLC, Avon, CT 5/2013 – present

Sr. Advisor to CEO and Board of Directors for client business development and growth, proposals for technology development, acquisitions, corporate and personal investments in corporations, business improvements, Government business improvement opportunities, salvation of failing companies, corporate Mergers & Acquisitions, divestiture or dissolvement, and corporate liquidation. Specializing in defense, aerospace, aviation, and complex industrial production.

Sr. Program Manager, Range Generation Next (RGNext), Huntsville, AL 08/2021 to 03/2022

U.S. Army’s Reagan Test Site (RTS) Engineering and Technical Services (RETS) contract.

Direct the organization and performance of the RETS program at Huntsville, AL, and the Kwajalein Atoll. Contract value $604M (est.) with 300 FTEs. Lead the team for improvement of contract performance of cost, processes, and capabilities of all systems and sensors including Range comm., telemetry, radar, optics, ordinance services, space surveillance, cyber security, logistics, supply chain, software, and hardware. Provided leadership and direction for business functions and execution of overall program plan, budget, and execution. Implemented strategies, goals, and objectives for performance and coordination of cross-function teams for services to the USG customer. Developed execution processes, and tools to optimize the allocation of resources to provide multiple operational capabilities and maintain sustainment of projects.

Sr. Program Manager, General Atomics (EMS), Huntsville, AL 03/2021 to 07/2021

General Atomics Electromagnetic Systems (GA-EMS)

Program Manager of two Hypersonic Weapons programs; short-term role, leading development, test, manufacturing, production and integration of advanced hypersonic systems and prototypes. A combined contract value of $100M and 160 FTEs at Huntsville, AL, Shannon (Tupelo), MS and San Diego, CA. Responsible for Hypersonic Glide Body structures, cables, and Autonomous Flight Termination (AFTS) system to support the Navy and the Army (Rapid Capabilities & Critical Technologies Office). Directed all phases of the programs including execution, cost (budget and funding), schedule, and technical performance to ensure quality, business, and financial performance.

Program Manager, Lockheed Martin, Grand Prairie, TX 10/2018 to 09/2020

Missiles and Fire Control, Precision Fires / Combat Maneuver Systems

Championed execution and proposals, under consulting contract, for development and production of Hypersonic Weapons, Missiles, Rockets, and Industrial Services resulting in five major wins with value over $2.2B. Reduced proposal response time and increased efficiency for upgrades, sustainment, and production for USG and international customers. Controlled cost, schedule, technical accuracy. Management of finance, pricing, engineering, Quality, Global Supply Chain, CM/DM support organizations. Tactical Missiles Advanced Programs & Strike Missiles Business Areas: Army Tactical Missile System (ATACMS), Services and IRAD. Winning proposals: ATACMS $1.7B US Army, PrSM ETMRR $181M US Army, OpFires $32M DARPA, IES $311M Redstone Arsenal. Earned Value (EV).

Program Manager, Raytheon, Albuquerque, NM 5/2017 to 7/2018

Advanced Missile Systems, Directed Energy & Pulsed Power

Lead execution and proposals for critical classified, and proprietary programs for advanced R&D resulting in increased revenue. Programs included pulsed power engineering, effects testing, RF, particle beams, code simulation, Amplifiers, Oscillators, Linear Accelerators & Microwave weapons. EVMS with P&L responsibility.

•Spearheaded winning classified proposals while managing new capital efforts and new & current programs to bring them into alignment with cost, schedule, and technical performance. Direct interface with AFRL.

Program Manager, Prevost, Multiple Locations, US 3/2011 to 5/2017

Proactively provided hands-on management of contracts and proposals for development, engineering, operations, manufacturing, aerospace, change management and legal services for Government and civilian entities and contracts. Direct interface with senior leadership and Union personnel.

•Proposal Manager: for USAF DCGS global communication system; General Dynamics

•Director: re-postured aircraft engine company to FAA STC flight-ready status for Engines & Kits; TRACE Engines

•Consultant: Increased 787 Dream Liner aircraft production by 233%; change management; Boeing

•Consultant: Set up national Enterprise Program Management Office (PMO); United Technologies

•Proposal Manager: NASA TOSC subcontract transportation proposal; OT Trans

•Developed change management strategies: aerospace – Boeing, United Technologies, Rockwell-Collins

Sr. Project Manager, ASRC Aerospace, NASA, KSC, FL 8/2007 – 2/2011

Attained 100% award fee for $62M Engineering and Development contracts for Command and Control, systems, integration and Ground Support Equipment (GSE). Produced and managed RFPs, Proposals, Contracts/Task Orders (TO); programmatic direction for planning, coordination, and integration of project & engineering disciplines. Provided coordination with NASA-KSC directorates (NE and LX) for programs. Performed business development with NASA personnel for new requirements and capabilities including Human Factors Engineering. Managed Software and Hardware - full lifecycle (SDLC). Strong EVMS.

Manager, Space Range Engineering and Development, ITT Corp., SLRSC, PAFB, FL 7/2001 – 2/2007

Captured 96% award fees, 20% additional profit and $80 million in contracts as part of $1.3 billion USAF Contract.

Managed full life-cycle SW/HW development of GSE & space launch support. P&L of $100M+ in contracts for financial, schedule, technical & contract performance including development, capabilities, and requirements. Direct interface with NASA (Kennedy Space Center), USAF [Space & Missile Command (SMC)], and commercial customers. Strong EVMS.

Program/Project Manager, Systems Development, Maritz Inc., Fenton, MO 10/1999 – 5/2001

Increased ASP, banking, fulfillment, call center and Point of Sale (POS) system value from $10 million to $85 million.

Lead design, development and deployment for state-of-the-art international e-commerce Banking, Fulfillment, POS, and Call Center systems (software/hardware & logistics). Reduced order fulfillment time 50% and staffing requirements by 15%; increased data throughput by 200% as part of this $550 million international division $2.5 billion company.

Consultant, Prevost, Multiple Locations, US 2/1991 – 8/1999

Provided technical expertise and supervision for development and proposals.

•Inherited and turned around multimillion-dollar PACS nuclear weapons project 9 months behind schedule; put contract back on schedule, within budget, enabling continuation of other multiple commercial and DoD contracts

•Provided software engineering for F-15E military aircraft and F-15E & Apache simulators (fixed and rotary wing)

•Increased value of contract 100% by upgrading Air Force One COMM system for government and commercial use

•Established management, performance schedule, and development of embedded software for satellite communications

•Coordinated proposal team designing NAV, GUI, avionics, and FLT MGMT: T-38C aircraft and simulator

•Conducted IV&V for 777 & Chinook aircraft avionics; DO-178B level A

•Development and test of Embedded S/W for Army logistics war simulator; DOD-2167A/498

•Developed Configuration Management software for FAA VSCS program

•Provided software testing services for ALE-47 Electronic Countermeasure Dispenser system

Business Owner, Prevost, Multiple Locations, US 5/1985 – 1/1990

•Vice President & Director: Co-launched aircraft leasing company. Owned and leased out Cessna and Piper aircraft.

•Director: Launched automotive related company; grew annual revenue to $500K via corporate and government contracts.

•President and Founder: Executive Management Institute (Registered ID: X00390588).

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