Service Representative Billing Specialist

serge cadet

Bolingbrook, IL *****

**.********@*****.***

+1-954-***-****

Work Experience

Customer Service Representative

TTEC - remote, IL

November 2021 to November 2022

1. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. 2. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

3. Process payments for the policy holders, answer any general questions regarding their policy. 4. Identification cards and policy endorsements to support acquisition and retention of profitable business.

5. Review insurance policy terms to determine whether a particular loss is covered by insurance. Billing Specialist

Sunrise Insurance - Boston, MA

August 1998 to June 2014

As a billing specialist while working at Sunrise Insurance Agency. I used to quote Auto Insurance premium an assist customer to submitting auto accident claim, collecting and post insurance payment. Education

Associate's degree in Art

Harry S Truman College - Illinois

September 1981 to December 1983

Skills

• Multilingual

• Customer Service (3 years)

• Computer Operation

• Sales

• Cold Calling

• English

• Spanish

Languages

• English, French, Spanish - Fluent

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