Customer Service

SAUNDRA W. CRISLER, MBA, HCM

**** *. **** ****. *******, NV 89048

Cell 702-***-****

Email address: **********@***.***

OBJECTIVE

My objective is to secure a position that is both challenging and fulfilling within an organization that encourages the growth of its team members.

PROFILE

Driven business professional with management experience. A talent for quickly and efficiently mastering technology. Diplomatic and tactful with individuals at all professional levels. Accustomed to handling sensitive and confidential records. Demonstrated a history of producing accurate and timely reports and meeting stringent regulations and guidelines. Ability to work well with a team, as well as be a team leader.

Able to maintain composure under pressure. Poised and competent with a demonstrated ability to easily transcend cultural differences. Thrive in a deadline driven environment with excellent team-building skills.

SKILLS SUMMARY

Professional Presentations Report Preparation Receivables/Payables Customer Service Supply Chain Management Collections Compliance Tax Preparation

Front-office Operations Payroll/Benefits Charge-backs Human Resources Safety/Env Reporting Charge-offs Bank Reconciliation Account Auditing

New Hire Training Accounting Cycle Marketing/Sales Budgeting

Assaying Plant Operations Real Estate Event Planning

PROFESSIONAL EXPERIENCE

MANAGEMENT/ORGANIZATION/PROBLEMSOLVING

Development and supervision of personnel

oNew Hires/training, coaching, evaluations

Day-to-day business operations

oDeveloping departmental standards, policies, and procedures

oCorrespondence with legal and government agencies regarding reporting and permitting

oAdvocating for employer-Grand Jury/check deception and DETR/unemployment

oReal Estate sales and consultation-residential and vacant unimproved land

CUSTOMER SERVICE/COMMUNICATIONS

Professional correspondence with customers and vendors

Develop and implement strategic and tactical planning initiatives

Create special promotions

Prepare complex reports for upper-level management

Organize and conduct meetings

Memberships

oNational Association of Realtors (NAR)

oGreater Las Vegas Association of Realtors (GLVAR)

oHealthcare Information and Management Systems Society (HIMSS)

oSociety for Human Resource Management (SHRM)

oInternational Association of Fraud Crimes Investigators (IAFCI)

DETAIL MASTERY

Supervision of up to seven office locations and staff

Proficient in: Internet Applications, MS Office, AS400 (ACSC), Quick Books

Basic knowledge of HR Logix, Kronos, Showcase, SAP, Oracle, Intelex, ADP

Basic knowledge of heap leaching and gold assaying

Basic knowledge of MSHA (Mine Safety and Health Administration) regulations

EMPLOYMENT EXPERIENCE

MESA REALTY – Las Vegas, NV

LICENSED REALTOR - 2001 to present

STERLING GOLD MINING CORP./ROCKFORD MINING (US) CORP/COEUR MINING, INC.-Beatty, NV

SR. ACCOUNTANT/HUMAN RESOURCES/SUPPLY CHAIN – 2011 to present

THE VENETIAN- RESORT-HOTEL-CASINO - Las Vegas, NV

FINANCE/COLLECTION MANAGER – 2000 to 2011

HIGH FREQUENCY COMMUNICATIONS – Gary, IN

DISTRICT MANAGER

KENTUCKY FRIED CHICKEN – Gary, IN

GENERAL MANAGER

METROVISION CABLE - Portage, IN

OFFICE MANAGER

EDUCATION

GRAND CANYON UNIVERSITY-Phoenix, AZ

Current Doctoral Candidate-Education and Organizational Leadership/Behavioral Health

UNIVERSITY OF PHOENIX – Las Vegas, NV

Certificate in Healthcare Informatics, December 2011 GPA 3.8/4.0

Master’s Degree in Business Administration/Healthcare Management, August 2010 GPA: 3.7/4.0

Bachelor’s Degree in Business Management, November 2008 GPA: 3.89/4.0

COLLEGE OF SOUTHERN NEVADA – Las Vegas, NV

Travel and Tourism

KAPLAN COLLEGE – Las Vegas, NV

Real Estate Licensing

INDIANA UNIVERSITY- Bloomington, IN

Mass Communications

Additional Information:

MSHA-metal/non-metal & surface training April 2022

Completed Unit Clerk course at Purdue University Calumet, IN Campus

Completed Certified Nursing Assistant and Qualified Medication Aide training

Worked for several rehabilitation facilities (skilled and unskilled)

Worked for St. Catherine’s Hospital in Northwest, IN Surgical, Telemetry, and ER

Licensed therapeutic foster care home since 2010

First Aid and CPR certified (EMR)

Licensed Amateur USA Boxing coach since 2007

Licensed Nevada Realtor since 2001

Contact this candidate