Event Coordinator Assistant Manager

Jacqueline Helton

**** ** *** ** *, Apex, North Carolina

*************@*****.***, 502-***-****

I am a leader with over 15 years of experience working closely with people. I have a deep understanding of interpersonal relationships and human dynamics that allow me to manage teams in a positive and meaningful way. I have a track record of improving retention, engagement and have been recognized several times throughout my career with Nordstrom for exceeding sales expectations and developing leaders.

Nordstrom

September 2013 to Present

Service and Selling Manager- 10/2021- 9/2022 Store 784 Improved team retentionI, MOQ for Q4, Highlighted for merchandising elevation, system implementation, coaching and documentation

Service Experience Manager- 10/2019-10/2021 Store 773 Promoted Anniversary cup nominee for #1Regional performance in metrics for Convenient Services, Organized and owned store events, implemented new training for store teams Accessories/Handbags/Jewelry/Kids- 4/2019-10/2019 Store 773 Promoted Anniversary Cup Nominee/DOQ#1 in Region for Anniversary Womens Second Floor Manager- 5/2018- 4/2019 FLS Store 766 Promoted Managed all women’s clothing departments until store closing, Recognized for conflict management, coaching, accountability and driving sales Merchandise & Inventory Manager- 1/2017-5/2018 Off Price Store 281Promoted

Recognized for DOQ 2 times- 100% retention over multiple quarters, Implantation of M&I pilots that were rolled out to the company, #1 in the company for Unit Variance Men’s, Women’s,Kids Manager-6/2015- 1/2017-Off Price Store 281Promoted Accessories Manager 5/2014-6/2015- Off Price Store 281 Promoted Women’s Assistant Manager 8/2013-5/2014-Off Price Store 281 Human Resource Manager/Office Manager

JCPenney - Louisville, KY August 2012 to September 2013 Led new talent acquisition and recruitment processes for over 100 new hires Conducted all onboarding training for new hires

Organized and implemented all sales and POS trainings Responsible for scheduling 135 employees

Payroll processing for all store employees

Assisted new employees with tax forms and insurance selections Assisted managers with team management and coaching Cash Room Management and execution of all cash procedures Event Coordinator/Office Manager

St.Charles Exchange Southern HospitalityManagement - Louisville,February 2010 to August 2012

Scheduled, organized and planned high profile events in multiple locations Managed staff during operations leading up to and including day of events Created contracts and managed payments for customers and vendors Office Manager

Bowman Law Office

June 2000-May 2004

*More Job History Available upon request

Education: B.A. in Communications

Indiana University-Bloomington - Bloomington, IN

August 1999 to May 2004

References

Jennifer Remster, Professional, 317-***-****

Jackie Zykan, Professional, 314-***-****

Mark Wagner, Professional,812-***-****

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