Packaging Technician Support Specialist
Resume:
BRITTNEY
HARBINSON
People Operation
Resume
Conscientious and compassionate human
resources professional with drive for helping
employers recruit, develop and retain qualified
candidates. Skilled at partnering with management
teams to build employee-centric cultures
promoting positive morale and optimizing
productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Contact
WWW
https://bold.pro
/my/brittney-harbinson/376
Address
Gastonia, NC, 28054
Phone
*******@*****.***
Skills
Organizationa
l
Development
Very Good
Application
support Very Good
Organization
and Time
Management
Excellent
Training
development Excellent
Team Building
Excellent
Work History
SaaS Customer Support Specialist
Concur Sap, Altona, IL
Analyzed problematic areas to provide
recommendations and solutions.
Proved successful working within tight deadlines
and fast-paced atmosphere.
Broke down and evaluated user problems, using
test scripts, personal expertise and probing
questions.
Helped streamline repair processes and update
procedures for support action consistency.
Followed up with clients to verify optimal
customer satisfaction following support
engagement and problem resolution
Exceeded daily Metric of assisting 10 Customer
Calls Daily
2022-07 -
Current
Employee Training Manager
Medline Industries, Charlotte, NC
Updated training records and curriculum
materials database routinely, ensuring
accuracy and availability of all required
documentation.
Evaluated success of training programs and
recommended improvements to upper
management to enhance effectiveness.
2016-09 -
2021-12
MS Office
Excellent
Collaborated with legal and compliance teams
to review paperwork, obtain feedback and
procure available information for new training
processes.
Streamlined HR efficiencies, coordinated new
hire orientations and provided onboarding and
training for 300 new employees.
Led daily, weekly and monthly coaching,
counseling and feedback sessions.
Packaging Technician
Ritedose Corporation, Columbia, SC
Assisted with quality and production process
improvements to support new packaging
initiatives.
Managed day-to-day operations of warehouse,
freight and parcel shipments, returns and
transfers.
Followed verbal and written instructions to
properly move and ship products.
Utilized Material Handling Equipment to move
at minimum 50 pounds of product and material
2014-04 -
2016-07
Education
High School Diploma
West Lincoln High School - Lincolnton, NC
Member of BETA Club, DECA, National Honor
Society
Awarded NC State Champion for Business
Management and Human Resources
(1998-1999)
Elected to Secretary for Student Body
(1999-2000)
Received New Bold Alumni Scholarship
(1999-2000)
Continuing education in Business Management
Contact this candidate