Customer Representative Project Manager

Software Project Manager, Agile District, Pakistan

I was responsible to manage the software development from Requirement Gathering to Project Delivery:

• Client Management

• Software Project Management

• Task Management

• Software Testing (Manual)

• API Testing

• Zoho Suite (Mails, Meetings, Cliq)

• Redmine

• Trello

• Jira

• Notion

• Matlab

Contact me:

LinkedIn Profile:

https://www.linkedin.com/in/muhammad-

armaghan-215661116/

Residency: Dubai, UAE

Contact Details: +971-**-*******

Email: ****************@*****.***

Muhammad Armaghan Majeed

• Attention to Detail

• Communication

• Teamwork

• Time management

• Leadership skills

• Decision making

• Problem-solving

During this period, I had the following Key responsibilities:

• Manage OPPO after sales services

• Manage OPPO Branch inventory

• Manage Branch related Issues

• Manage Customer Representative Officer

• Reporting Senior OPPO officials

In these seven months, I was responsible for the following things:

• Provide System Support

• Provide Network Support

• Manage Network & System inventory

• Deals with Firewalls, Server, DNS, DHCP etc..

IT Support Engineer, Express Solutions, Pakistan

Branch Manager, OPPO Mobiles, Pakistan

Operations Coordinator, Intern E-Rozgaar Punjab IT Board, Pakistan

In these three months, as an intern I was responsible and learned the following things:

• Customer Representative officer duties

• Clients email support

Work Experience

February 2021 - September 2021

October 2019 - January 2020

September 2021 - October 2022

“As a Project Manager, I have ample experience in IT processes, including client and team management. I believe in producing high-quality deliverable output in a minimal time.” September 2020 - February 2021

Soft Skills:

Tools:

Others:

• Process Design

• Auditing and Reporting

• Microsoft Office

• Project Management (Agile,

Scrum, Kanban)

• Technical Support

Education

• Employee of the month in Agile District after 3rd month of joining

• Remained an exceptional volunteers in IEEE NUECS Week 2020

• Remained an exceptional volunteers in NUECS SOFTEC in 2020

• Master in Electrical Engineering

National University of Computer and Emerging Science (FAST), Lahore, Pakistan, 2021

• Bachelor in Computer Engineering

Comsats University Islamabad, Lahore Campus, Pakistan, 2018 (Dual Degree Program: Lancaster University, UK)

Eco-Internship, World Wildlife Fund (WWF), Pakistan A well-reputed NGO, which mainly deals with environmental problems. They started this

program to support their cause

• They taught us a team work by giving random tasks

• We raised funds for this organization’s cause by innovating ideas Internship, PTCL, Pakistan

PTCL is the national-level telecommunication company of Pakistan. It consists of a vast network all over the country. They offered me an internship in their Optical Fiber Re- location department:

• Learned about optical fiber network of Lahore

• Troubleshoot optical fiber related issue from backend.. June 2018 - August 2018

August 2019 - September 2019

Achievements

Programming languages:

• Programming Languages

• C(Beginner Level)

• C++(Beginner Level)

• Java(Beginner Level)

• Python(Beginner Level)

• HTML(Beginner Level)

Interests:

• Video Games

• Workout

• Cricket

• Research new Technologies

Contact this candidate