Customer Service Representative
Resume:
Resume
Alana Sanjurjo
*****************@*****.***
Skills
General computer knowledge including Microsoft Office. Ability to manage multiple tasks at the same time. Provided prompt customer support with a professional, friendly and patient attitude. Completed customer insight reports and input over 12,000 units of sensitive data. Listened, diagnosed and resolved technical issues guiding users through step-by-step solutions. Answered 250 (avg.) calls per day
Input patient insurance and sensitive data while upholding the HIPAA protocol. Experience
2 year customer service (call center and virtual)
2 year pharmacy tech
6 years retail and customer service
Costco/seasonal sales associate (major sales and jewelry)- November 2022-Present Welcome and engage with customers in a warm, friendly manner Assist customers with their purchases
Maintain merchandising and ensure your department is clean and well stocked Wellstar Kennestone Hospital / Pharmacy tech (PRN)- August 2021 - April 2022, Marietta, GA Prepare, compound, dispense medications, and perform other technical duties in the pharmacy department under direct supervision of a Pharmacist.
Restock Omnicell Stations as well as delivered patient medications throughout the hospital Aaron’s (call center)/ Customer service representative/virtual assistant September 2020 - July 2021 / Kennesaw, Ga (REMOTE)
Answering calls coming into the center pertaining to various customer service issues and sales. Making a high volume of outbound calls relating to customer service issues & sales. Taking complaint calls, documenting issues that arise at stores, and emailing them to upper management. Provided support to customers who requested assistance through online portals such as live chat applications, email, or over the phone.
Kroger Pharmacy / Pharmacy Technician September 2020 - July 2021, Powder Springs,Ga Enter patient's information into computer accurately and efficiently Maintain Pharmacy presentation by ensuring shelves are full, clean, and signed appropriately Tender customer transactions in a quick and efficient manner Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Served as an aide to the pharmacist on duty, which means filling orders, dispensing medication to patients and answering basic questions
Education
-Kennesaw State University
Kennesaw, Ga (Still continuing education)
-McEachern High School / High School Diploma
May 2016, Powder Springs, Ga
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