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Customer Service Associate

Location:
Albany, GA
Salary:
19
Posted:
December 29, 2022

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Resume:

Kennisha Ford

**** ***** ***** ******, ** ***** 850-***-**** adublq@r.postjobfree.com

Kennisha Ford

**** ***** ***** 850-***-****

Albany, Georgia 31705 adublq@r.postjobfree.com

Educational History

Dougherty Comprehensive High School - Albany, Georgia

• High School Diploma May 2002

Summary of Qualifications

Providing years of experience in cross-platform experiences in production and heavy machinery field areas in a fast-paced environment. Adaptable and well-organized with a thorough knowledge of quality service, safety and quality standards with the ability to attend to detail and work in a time-effective manner. Extensive experience in equipment operation, reading and interpreting workflow plans and heavy labor. Through my experience, I have become adept at ensuring adherence to departmental goals and production requirements while identifying and implementing improved processes and systems to safeguard resources is certain to render me the confidence in my ability to significantly benefit your organization in a role while demonstrating additional skills in: Professional Profile

Hello Fresh – Newman, Georgia 2020- Present

Production & Assembly Specialist 40 hours/week

Machinery Tools & Support Service Duties:

• Utilize basic hand tools to manually assemble product components; collaborate with others to resolve quality issues, implement repair and containment procedures for recurring defects.

• Support and follow direction from all managers and supervisors about line performance; maintain track of line count.

• Comply with following all safety, GMP and SQF policies and procedures, as well as adherence to PPE and hygiene policies, in cooperation with the supervisor.

• Report food safety and quality problems to personnel with authority to initiate action.

• Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations; extensively completes tasks as directed by with minimum supervision.

• Plan and work to meet production and schedule appointments; adjust equipment to ensure quality production; and ensure quality control of parts met company specifications.

• Inventory Control & Production • Machinery Tools & Coordination

• Customer Service & Teamwork

• Regulatory Compliance & Safety

• Assembly Protocols & Quality Assurance

• Teamwork Planning & Training

Kennisha Ford

2002 Coves Court Albany, GA 31705 850-***-**** adublq@r.postjobfree.com Walmart Stores – Albany, Georgia 2018- 2020

Customer Service Associate / Meat Cutter 40 hours/week Retail Services & Deli Duties:

• Processed payments and responded appropriately to customer concerns, and communicate clearly and effectively with co-workers and customers.

• Extensively handled refunds, resolved customer concerns; assisted in training new hires directly; accurately measured ingredients required for specific food items and carefully maintained sanitation, health and safety standards in all work areas.

• Marked items with identifying codes, such as price, stock, or inventory control codes; physically inspected the products and merchandise for damages and handled records, purchase statements and detailed identification of stock location.

• Cuts, trimmed, and prepared meat for sale to customers; received and fulfilled custom orders; packaged and displayed meat; labeled meat to indicate cut, grade, preparation date, best-by date, and other relevant information and maintained the sharpness, cleanliness, and sterilization of knives and tools.

Remedy Train Staffing- Panama City, Florida 2016- 2018 Glue Line Operator 40 hours/week

Machinery Tools & Services Duties:

• Monitored machines operations to detect malfunctions; report and resolve problems; remove jammed materials from machines and readjust components as necessary to resume normal operations.

• Cleaned and maintained gluing, using solutions, lubricants, brushes and scrapers; and measured and missed ingredients to prepare glue.

• Examined and measured completed materials or products to verify conformance to specifications, using measuring devices such as tape measures, gauges and calipers.

• Defected and using machinery to correct the defect and exceled at completed detailed jobs requiring strong eye and hand coordination.

Pilgrim Pride - Douglas, Georgia 2014- 2016

Shoulder Cutter 40 hours/week

Production Services & Support Duties:

• Inspect product load for accuracy and safely move it around the warehouse to ensure timely and complete delivery.

• Operate auxiliary machines and equipment, such as grinders, canners and molding presses to prepare or further process products.

• Make a precise cut on the shoulder and scapula; left no bones on the breast meat and as little meat on the carcass as possible to maintain a good yield percentage.

• Wrapped products using pads, packing paper and containers and secure loads to trailer walls, using straps.

Application Skills & Software

Microsoft Office Suite Intermediate

Icing Smoother Spatula Advance



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