Data Analyst Entry
Resume:
BENJAMIN NEATHERLIN
IT SPECIALIST AND DATA ANALYST
Experienced, professional, and dedicated IT Specialist and Data Analyst with several years of experience identifying efficiencies and problem areas within data streams, while communicating needs for projects. Also, bring 5 years of valuable experience in monitoring project performance to ensure company success. Reputation for continually achieving on-time performance goals. Accustomed to handling IT support, managing IT projects, and supporting various departments with IT tools and applications. Adept at receiving and monitoring data from multiple data streams, including Access, SQL, and Excel data sources. Bringing forth the ability to synthesize quantitative information and interact effectively with colleagues and clients.
Work History
2007-10 –
2022-07
IT SPECIALIST and SUPPORT ANALYST
VERIZON/FRONTIER, IRVING, TX
• Defined project scope, goals, and deliverables to plan deadlines for team success, achieving a 10%
reduction in project timelines
• Conducted detailed process analysis to engage in strategic planning, resource allocation, and
resource coordination to achieve a 15% increase in cost efficiency
• Communicated efficiently during high-volume
operations, harnessing effective interpersonal skills to support the growth and development of 20
employees
• Ensured that computer hardware, software, and
network infrastructure, including routers, switches, servers, and VOIP telephony, are operated stably
• Managed team projects.
• Diagnosed root cause analysis for problems
related to deliverability, implementation,
equipment, network, and O / S
• Discovered loopholes in the process, systems, and network and offered training and training for
suitable alternatives
• Assisted with the creation of procedures for
maintaining endpoint systems and networks '
company continuity and recovery norms
• Collected, tracked, and evaluated current business and market trend data.
• Conducted record searches and coordinated with
other units on procedural problems involving
complex cases.
• Reviewed established procedures to assess areas
in need of improvement.
• Assessed employees through on-site observation
and interviews to determine strengths and
Contact
Address
Frisco, TX, 75033
Phone
********************@*****.***
Skills
• Analytical thinking
• Team Management
• Conflict Resolution
• Critical Thinking
• Good Work Ethic
• Reliable & Trustworthy
• Supervision & Leadership
• Customer Service
• Planning & Organizing
• Team Building
• Problem Resolution
• Attention to detail
• Time management
• Computer hardware
• Data entry and collection
• Dependable and Responsible
• Telephone Etiquette
• Decision-Making
• Team building
• Organizational Skills
weaknesses in work performance, methods, and
team functions.
• Documented research findings and prepared
polished reports highlighting results and potential improvement strategies.
• Researched and led investigations into various
areas to drive improvements and devise new
processes.
• Implemented unique methods and methodologies,
which helped reduce and resolve issues.
• Planned and completed group projects, working
smoothly with others.
• Approached customers and engaged in
conversation using effective interpersonal and
people skills.
• Team lead on a Single User Issues Team to assist email and login problems for clients
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of
coworkers to accomplish goals and address issues
related to our products and services.
• Collaborated with others to discuss new
opportunities.
• Displayed strong telephone etiquette, effectively handling difficult calls.
TECHNICAL and MANAGERIAL LEVEL INTERN
Baylor Scott & White Medical Center, Frisco, TX
• Identified present quality improvement projects that require information mining to report metrics (such as federal incentive programs)
• Analyzed general information on percentages of
payers, for example Medicare/Medicaid/Self-Pay, etc
• Processed approval of new and revised forms for the health record, in paper or electronic format
• Analyzed major services of the organization and its mission and focus in the community/region
• Performed quality improvement initiatives (such as federal incentive programs or others) occurring in the organization
• Collected Data for registries and indices
• Reviewed the DRG assignment procedure and the
necessary time frame for reimbursement
• Evaluated how the HIM Department policies and
procedures compare to standards found in the AHIMA Code of Ethics
• Analyst on the policies for data storage and records destruction
Software
Spreadsheets (Excel)
Excellent
Operating Systems (Windows,MacOS)
Excellent
Office Suites (Microsoft, G Suites)
Excellent
Presentation Software
Very Good
Data Visualization
Very Good
SQL
Good
Cerner, All Scripts, ICD 10
Very Good
Software
Very Good
• If in an electronic environment describe the process for destruction of edata.
Education
Bachelor of Science: Health Informatics
Western Governors University Salt - Lake City, UT
Masters: IT Management
Grand Canyon University - Phoenix, AZ
Certifications
CompTIA Project+
CompTIA Healthcare IT Technician
CompTIA A+ CIW Web Foundation
.
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