KATHY HENRY

**** ************ ****, ***** ****, TX 77498

832-***-****

adubjz@r.postjobfree.com

RESOURCEFUL ADVOCACY ASSOCIATE

Administrative Assistant • Medical/Legal Transcription • Customer Service • Human Resources

Training • Notary-NSA/ROM • Insurance Verifications/Collections • Legal Assistant

WORK EXPERIENCE

United Health Group/United Healthcare, Sugar Land, TX Sep 2010 - present

Member/Physician Advocate

●Team Lead – multiple states.

●Created a compliance reference manual for Federal Medicare plans and compliance audits.

●Recipient of multiple customer excellence awards.

●Increased average customer service rating through lunch and learn seminars.

●Constructed a process to reduce customer complaints by training staff and management utilizing tools for effective communication and sharp listening skills.

●Elected as Team Leader at annual meeting with a reputation for creating team unity, setting goals, dealing with difficult people and educating team members about goal setting.

●Produced a more efficient employee evaluation process which improved employee morale and streamlined the staff evaluation process for management.

●Launched a program for efficient tracking of outside vendors and inside repair orders.

●Implemented a reference manual to track risk management concerns.

Prior Experience: Texas Children’s Hospital, Baylor College of Medicine –

Houston, TX

EDUCATION

Grand Canyon University, Phoenix, AZ

Bachelor of Science, Justice Studies - 2023

TECHNOLOGIES

Microsoft Office, Webex, EPIC/IDX, ICD-9/CPT Codes, Facets, Macess

Contact this candidate