Administrative/Receptionist/Data Entry /Customer Service
Resume:
Sharisse Davenport-Clements
adubjh@r.postjobfree.com
ADMINISTRATIVE SUPPORT /CUSTOMER SERVICE
SUMMARY
oAdministrative Support and Customer Service Specialist with over 7 years’ experience providing administrative support and customer service in fast paced environments
oExcellent general office support skills including answering multi-line phones, inbound/outbound call center, receptionist, data entry,10 key and type 40 WPM
oProficient in MS Word, Excel, PowerPoint and Outlook
oCommitment to exceptional customer service and diffuse difficult customer situations with tact and diplomacy
EMPLOYMENT HISTORY
Purchasing Associate Apex Life Sciences Centennial, CO 2017-Present
Did regular reports and statistics on a weekly/monthly basis, filled in for the receptionist for her lunch and breaks, provided exceptional customer service and archived medical donor files.
Office Clerk Blue Bell Creameries, Inc. Englewood, CO 2014-2015
Greeted customers, answered and made phone calls, placed orders for customers, checked drivers in, processed paperwork, made copies, faxing duties, filing duties, and prepared bank deposits to go to the bank.
Office Event Clerk (Volunteer Work) Colorado Special Olympics Englewood, CO 2009-2014
Clerical and Customer Service duties
Administrative Support Office Team Staffing Agency Aurora, CO 2005-2009
Answered internal and external calls on a multi-line phone system, distributed mail, filing duties, invoicing, data entry, made labels, copying duties, postage meter and greeted and directed visitors to appropriate destinations.
Program Specialist Arapahoe County Government Aurora, CO 2004-2005
Processed applications for clients who were applying for Food Stamps, Medicaid, Cash Assistance, etc., data entry, made and answered phone calls, made copies, resolved difficult customer situations and interviewed clients.
Customer Service Protocol, (Contract Job) Denver, CO 2001-2002
Answered over 75+ calls daily in a high volume, inbound call center, copying duties, resolved difficult customer situations and placed orders to ship products to customers.
Customer Service Alexander’s Medical Services Denver, CO 2000-2001
I worked at Sloans Lake transferring medical documents to microfiche, labeling and answered phones.
Technical Support Representative Teletech Denver, CO 1996-1998
Answered a high volume of calls daily in an inbound call center, data entry, placed orders for shipping packages, made address changes in the system and made copies.
Fulfillment Representative Janus Service Corporation Denver, CO 1995-1996
Answered a high volume of calls daily in an inbound call center, data entry, inventory, open, sort and distribute mail and copying duties.
EDUCATION
Community College of Denver Administrative Support Certificate Denver, CO 1990-1992
Metropolitan State University Business 1986-1988
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