Customer Service

Marcie A. Trevino

Email: ************@*****.*** Contact: 361-***-****

Areas of knowledge & expertise include: Over 30years of customer service experience face to face and over the phone. My typing skills are 45+ WPM. I have knowledge of Windows XP as well as all programs of the Microsoft Office software.

Commercial Collections Computer Literacy Data Entry Customer Service Invoicing Supervisor Payroll & Purchasing

Appointment Setter Inventory Control Customer Problem Resolution

● Cashier & Front end Supervisor Experience

PROFESSIONAL RECORD

Insight Global - Atlanta GA. ( 100% Remote) 11/2021 - 05/2022 Contracted with Bright Health Care Insurance Company - Member Service Specialist Provided requested information to members on the specific insurance plan they choose. Requested information would vary depending on which plan they selected from the government website “The Marketplace”. Provided all premium information including how to set up for auto pay on the member hub. Assisted finding physicians in their area that accepted their plan. Followed ALL strict HIPAA regulations in association to the confidential guidelines. Provided the most accurate information available, Provided benefit verification to physicians and what copays they are responsible for. All the above and more in a professional, accurate and efficient manner. After our training was complete I earned over 26 member “kudos” for going the extra mile for my members. Insight Global - Atlanta GA. ( 100% Remote) 07/2021 - 09/2021 Contracted with Molina Health Ins. Company - Member Service Specialist Provided requested information to members on the specific insurance plan they choose. Requested information would vary depending on which plan they selected from the government website “The Marketplace”. Provided all premium information including how to set up for auto pay on the member hub. Assisted finding physicians in their area that accepted their plan. Followed ALL strict HIPAA regulations in association to the confidential guidelines. Provided the most accurate information available, Provided benefit verification to physicians and what copays they are responsible for. All the above

& more in a professional, accurate and efficient manner. Carmax Auto Superstore - Corpus Christi, Tx 12/2019 - 10/2020 Customer Service Provided face to face experience for my customers. Provided information about specifications of a car, availability, condition, & price. Walked customers through the entire process from sales, finance, to collecting down payment, & completing all paperwork and walking customers out to their new vehicle. Neiman Marcus – Las Colinas, Tx 08/2014 – 7/2018 Remote Customer Service Assisted customers by placing orders, accepting credit/debit card payments. De escalated upset customers by locating orders, filing claims or process refunds. Price comparison and verification of comparable items from competitors. Communicate with shippers of large items for day and time requested by the customer. Pinnacle Senior Care– Las Colinas, TX 5/2010 – 01/2014 Office Manager Responsible for hiring, training all office staff on operating systems, procedures, networking, portal usage and confidentiality compliance and maintaining staff by identifying individual development needs with appropriate training. Scheduled all aspects of care

(Speech, Physical, Occupational & Skilled Nursing) for over 300 patients. Ordered all medical & office supplies. Complied with Medicare guidelines and requirements for submission of care reports. Addressed all monthly deadlines and verified all work would be completed on time with the utmost quality.

Crescent Processing– Grand Prairie, TX 7/2007 – 8/2010 Customer Service Contacted small business owners and offered them a competitive rate for credit card processing. Data entered all relevant information for the purpose of sending a sales representative to meet with the owner of the business for the purpose of providing them credit card processing with lower fees. Monitored and trained new employees, loaded prospect tape into the dialer. Verified incoming lead information and corrected for the representative.

References can be provided upon request.

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