Administrative Assistant Executive Administrator

Contact

***********@*****.***

Mobile: 617-***-****

www.linkedin.com/in/pierreorcel

Top Skills Leadership Logistics Customer Service

Languages

Spanish (Full Professional) French (Native or Bilingual)

Haitian Creole (Native or Bilingual)

Certifications Administrative Professional Business Etiquette

Leadership and Teams

Setting Goals Time Management

Honors-Awards

Scott Linder scholarship

Pierre V. Orcel

MBA, Executive Administrator

Stoughton, MA United States

Summary

Experienced mid-level manager professional with 10+ years of expertise in customer satisfaction. Proven track record of creating and implementing sales and marketing tactics to increase long-term clients and ensure sales goals and customer satisfaction are met. Successfully added 200+ new long-term clients in Boston. Dedicated and versatile healthcare administrator offering a distinguished career in developing and implementing strategic short- and long-term improvement and growth plans for diversified systems as well as nonprofits. Demonstrated ability in leveraging strong business acumen to overcome challenges and continually achieve bottom-line objectives. A pragmatic leader skilled in driving great change by identifying critical issues, developing improvement plans, and providing the vision and focus needed to achieve.

Specialties: Action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences

Experience

Commonwealth Care Alliance

Executive Administrator

January 2022 - Present (1 year)

Boston, Massachusetts

*Support executive leaders’ short and long-term planning efforts

*Organize and prepare strategic meetings and activities

*Independently and proactively manage calendars and priorities

*Proactively manage timeframes and deliverables of initiatives

*Develop materials and documents to support the work of CCA

*Work closely with and provide direction and oversight to other executive support staff to align priorities and work efforts

*Effectively, efficiently, and respectfully communicate with multiple teams within and outside of the organization

*Support light project management activities

*Support communications needs of the Office of the CEO

*Strategy and development support

*Business Development support

*Salesforce Support

*Marketing Support

*Product Support

Rent-A-Center

10 years 5 months

Multi-Unit Manager

October 2020 - January 2022 (1 year 4 months) Boston, MA

*Reaching financial objectives

*Assigning workloads

*Adhering to company policies and local, state, and federal laws

*Training team members

*Addressing performance issues that affect profits in order of priority

*Coaching other managers

*Resolving customer concerns using excellent customer service skills

*Developing business strategies for revenue growth

*Salesforce training and support

Store Manager

July 2014 - October 2020 (6 years 4 months)

Roslindale, MA

*Recruiting, interviewing, hiring, disciplining.

*Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store

*Training new employees and providing ongoing education for employees

*Evaluating staff based on performance-based metrics

*Setting criteria for staff, such as sales performance and customer approval o complaints

*Giving staff financial goals and sales targets to meet on a scheduled basis

*Managing the store, both retail and company, inventory, including loss prevention through theft and breakage

*Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside-store promotions for attracting customers

Assistant Manager

September 2011 - July 2014 (2 years 11 months)

Neptune City, NJ

Sales, Collections, Transportation, logistic, account management

HealthEx Corp

Account Manager/ Dispatch Manager October 2009 - March 2011 (1 year 6 months) South Plainfield, New Jersey

Receiving and transmitting pure and reliable courier services.

Tracking contractors and equipment and recording work performance.

UPS

Simulator, Flow control

May 2003 - October 2009 (6 years 6 months) Garden City, New York

Inspections, load audits.

Reporting for different level managers.

Work assignment

Yum! Brands Assistant Manager 2001 - 2005 (4 years)

Greenvale, New York

Staffing

Work Assignment

Audits

Order placing

Education

Cambridge College

Boston, MA

Master of Business Administration - MBA, Health/Health Care Administration/Management · (2019 - 2022)

Farmingdale State College

Farmingdale, NY

Bachelor, Business administration · (2006 - 2008)

Nassau Community College

Garden City, NY

Associates, Math, and computer science · (2001 - 2005)

Institution Saint-Louis de Gonzague

Port-Au-Prince, Haiti

High school, Math, section C · (1987 – 2001)

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