Customer Service Shift Manager

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

4

4

Darrell Hagerman

@ Oak Park, MI 48237 *2-313******* <4 ************@*****.***

Organized and dependable candidate successful at managing multiple priorities

with a positive attitude. Willingness to take on added responsibilities to meet

team goals.

Hardworking and passionate job seeker with strong organizational skills eager to

secure entry-level Job Title position. Ready to help team achieve company goals.

«TIPS Certified + Anticipating Guest Needs

+ Responsible Alcohol Service ~—- Money Handling

© Alcohol Ordering ‘+ Outstanding Customer Service

+ Handling Difficult Customers Anticipating Problems

Teamwork and Professionalism

BARTENDER SHIFT MANAGER 06/2022 to 12/2022

Ultra Sports Bar And Grill Detroit, MI

‘+ Performed opening and closing duties, printing sales reports, setting up for

incoming shift, preparing cash drawers and taking inventory.

+ Supervised and trained staff on preparing and delivering drinks, handling

food and money and setting up bar at beginning of shift and breaking down

at end of shift to facilitate operations.

* Oversaw and monitored cash drawers and reconciled drawers against

cash register reports at close of business.

«Trained 3 new bartenders on drink preparation, product promotion, garnish

preparation and sanitation protocol.

© HILO DRIVER 07/2020 to 04/2022

General Motors Co Pontiac, Ml

«Identified damaged materials to report shortages or quality deficiencies to

management.

+ Cleaned work area regularly by removing empty wood and plastic pallets

and arranging for pickup of discarded pallets.

‘Moved shipped materials from facilities to workstations and pick-up

locations.

+ Located and moved stock of products to pallets or crates for storage or

shipment,

Pershing High School, Detroit, MI 06/1998

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