***** **** ** * ***. U***

Palmdale, California **550

747-***-****

adubhu@r.postjobfree.com

www.linkedin.com/in/kasondra-simuel

Kasondra Simuel

My drive and goal is to apply my experience in customer service. Leadership, and excellent communication toward Healthcare Customer Service Support. I’m looking for a long-term career with a company to show my skills, knowledge, and my experience.

SKILLS

Technical Support & Troubleshooting, Ticketing System, User Training & Support, Operating Systems Installation, Software Installation & Configuration, Customer Service, Windows, Linux, Domain Name System (DNS), Networking, System Administration, Data entry, Attentiveness, AA Telecommunication, Creativity and resourcefulness,Medical Terminology, HIPAA compliance,

EDUCATION

Google IT Support Professional Certificate Merit America

09/2022 Virtual

Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development: Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.

AA Degree Communication Los Angeles Valley College Van Nuys, CA 08/2000 - 06/2003

Public Speaking, Large or small group communication, Critical Thinking,

Interpersonal Communication, and Introduction to Oral Interpretation of Literature

EXPERIENCE

Interviewing Service Of America Market Research Van Nuys, CA

11/2015-Current

Using Technographic data, Qualitative data, collected data, and Interpreted data, on consumers, competitors, market place, and consolidated information into actionable items, reports, and presentations.

Perform telephone interviews for prospective insurance clients for various insurance agencies.

Dickinson Financial Customer Service Representative Saint Joseph, MO 04/2013-11/2015

Provided opening checking and savings accounts, and assisting clients with obtaining other bank products, including Credit cards, Personal loans and Home loans.

Provided clients with other banking services, answering questions about their checking and saving accounts.File Claim dispute on behalf of the customers, maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position.

Vangent Inc. Medicare Customer Service Representative Phoenix, AZ

08/2000-03/2013

Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescriptions plans and help provide the best solutions for the customers’ health and financial well-being.

Process one-time checking and credit card by phone payment.

Evaluate information and options and select the alternative that best meets the issue(s) presented.

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