Service Representative Customer
Resume:
Daniel Brousseau
I want to work for a company who has compassion and cares for their employees.
Peru, IN 46970
adubhs@r.postjobfree.com
Looking to advance my career and to use my knowledge and customer experience to help others obtain their goals.
Authorized to work in the US for any employer
Work Experience
Branch Banker
PNC Bank - Logansport, IN
July 2021 to October 2022
Open and close accounts, credit card applications, set up online banking, consumer loan applications. Filed disputes (Fraud Claims ). Set up automatic payments and transfers. Customer Service Representative
Beacon Credit Union - Wabash, IN
November 2020 to July 2021
Providing excellent Customer service, Greeting all members who enter the credit union. Daily transactions that include cashing and depositing checks and cash! Issuing cashier checks and money orders. Fraud prevention,Daily balancing, informing members of new promotions to help them financially successful.
• Performed customer service surveys
• Answered general questions
• Answered calls from customers
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Set up client appointments
Financial Service Representative
FlagStar Bank - Wabash, IN
April 2011 to November 2020
Customer service, Cross Selling. Daily Balancing of my personal Teller Drawer as well as vault! Obtaining Sales goals, Training new hires ! Provide excellent service to our customer to obtain the best customer surveys! Fraud prevention!
Backroom Supervisor
Aeropostale - Kokomo, IN
November 2005 to April 2010
Maintaining a clean organized backroom ! Keeping sales floor stocked and ready for customers! Running a cash drawer, while maintaining a daily balance! Helping raise sales with assisting customers and helping with additional items! Fraud prevention! Completely daily deposits to the bank. Training new hires. Daily housekeeping duties, to maintain a clean and safe environment! Education
High school diploma
Peru High School - Peru, IN
August 1985 to May 1989
Skills
• Banking (10+ years)
• Financial Planning
• Financial Services (10+ years)
• Sales (10+ years)
• Account Management
• Insurance Sales
• Research
• Management (10+ years)
• Financial Analysis
• Customer service (10+ years)
• Cash handling (10+ years)
• English
Assessments
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Cashier skills — Proficient
April 2021
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Patient-focused care — Proficient
May 2021
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Supervisory skills: Motivating & assessing employees — Familiar February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Work style: Reliability — Familiar
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Familiar
March 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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