Dispatch Operator Customer Service
Resume:
Jessie R Stimpson
***F E. Lincoln St
Wichita Falls, Tx 76306
***********@*****.***
September 2020-October 2021 Customer Service Advocate The Results Company
● Schedule appointment
● Updating customer profiles
● Provide clear, concise and thoughtful instructions
● Answering customers questions and providing helpful solutions
● Promoting products and services for our clients
● Resolving customer complaints with fast and friendly services November 2015–June 2019 Emergency Dispatch Operator ADT 8880 Esters Blvd
● Responds to alarms using the information provide in instruction screens.
● Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
● Properly documents alarm handling procedures within the alarm screens.
● Completes alarm processing in accordance with departmental procedures.
● Provide alarm reset instructions to customer during outbound alarm calls and inbound alarm call backs.
● Receive inbound calls related to alarm call back inquires.
● Other duties as assigned.
February 2015-November 2015 Customer Care Rep Teleperformance 9999 Technology Blvd
● Responsible for all customer inquiries.
● Provide excellent customer service.
● Problem solve to help customers resolve issues on first call.
● Enter data from customers into various software programs.
● Appropriately communicate with upset customers to resolve their inquiries.
● Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
● Have keen sense of attention to detail, taking the initiative.
● Identify customers who are comparison-shopping and inquiring about contract terms.
● Assisting customer with correct price plan
September 2008-November 2013 Concierge Agent Bank of America Mortgage 2375 Glenville Dr.
● Strong interpersonal skills. including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service.
● Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
● Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
● Display passion commitment and drive to deliver an experience that improves our customer lives.
● Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to a changing demands and requirements
● Applies strong critical thinking and problem solving skills to meet customer’s needs
● Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
● Strong communication skills (verbal, non-verbal, written and presentation) and active listening skills
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