Service Representative Patient Services
Resume:
Alice
Ortega
Anaheim, CA 92806
********@*****.***
SUMMARY
Customer oriented individual with the ability to establish rapport with clients and
anticipate their needs. Able to work well with minimal supervision. Team player with
strong moral character, and work ethic. Compassionate, dedicated Patient Services
Representative with 10+ years of experience assisting patients with billing issues,
corresponding with medical offices and processing insurance information.
EXPERIENCE
Citrus Veterinary Clinic:
La Verne, CA September 2020 to 11/20/22 P/T
Confirming services to be performed and method of payment from each client,
selling heartworm and flea control medications while scheduling follow-up
appointments. Preparing additional paperwork such as release forms, cage cards,
check-in sheets, and ID collars. Releasing animals from surgery and reviewing
post-op instructions with client
VCA California Veterinary Specialist
Ontario, Ca 2018-2020 (Covid-19 relief schedule)
Performing clerical duties related to veterinary care and treatment, process
invoices and payments, direct incoming phone calls, and provide miscellaneous
support to the veterinary team.
Central Patient Service Representative-Coury & Buehler Physical
Therapy
Brea, CA 2017-2018
Compile and record medical charts, reports and correspondence. Interviewing patients to
complete insurance and privacy forms. Schedule and confirm patient's appointments.
Answer heavy phones and direct calls to appropriate staff. Explain EOB’s to patients.
Creating new patient charts for all locations. Front office duties: checking in patients,
preparing new patient paperwork as well as greeting patients.
Front Office Manager at Ageless Men’s Health
Rancho Cucamonga, CA 2013 to 07/2017
Maintain office services by organizing office operations and procedures; QuickBooks,
preparing payroll; controlling correspondence; designing filing systems; assisting and
maintaining the department, assigning and monitoring clerical functions. Provide
administrative support, draft reports, and maintain employment records, as well a
assisting in the supervision of personnel, shipping. Back office duties included, vitals,
blood draws and injections as well as direct support to corporate ete,
EDUCATION
Pomona Catholic Girls High School
General Education-2000-2004
North West College
Medical Assisting License— 2009-2011
Azusa Pacific Christian U
General-2015 to Present
OBJECTIVE:
To obtain a challenging position with an employer that offers stability, opportunity for
advancement and utilization of my experience and newly acquired skills:
REFERENCES
Available upon request.
Contact this candidate