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Support Technician Customer Service

Location:
Queens, NY
Salary:
$110,000 and up
Posted:
December 28, 2022

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Resume:

EDUARD DAVYDOV

**-** **** ***

Rego Park, N.Y.***74

718-***-**** -- H

917-***-**** -- C

Email: adubdc@r.postjobfree.com

OBJECTIVE: Professional, detail-oriented Electronic Data Interchange Manager with 15+ years’ experience. Motivated to drive projects from start to finish, independently and with a team.

SUMMARY: Have prA hands-on approach with implementation of EDI processes as well as managing trading partner relationships to support business unit’s EDI initiatives with internal and external customers.

Significant success and expertise in technical leadership, operations, team building, and training.

Have a sSolid technical, attention to detail, organizational and excellent communication skills.

Goal driven, highly motivated, with a desire to take the lead.

HARDWARE: IBM PC & compatibles, SUN SPARC workstations, SOLARIS.

SOFTWARE: EDI Business Systems, Trusted Link Ver 6.4.1, Biz Connect Ver 3.01, TPPC 32 Ver 6.2, STX, AMAS, DOWindows 2000, Windows NT 4.0 Server/Workstation, Cleo LexiCom, InovisWorks, GXS / OpenText Catalog.

EXPERIENCE: Wiesner Products Inc., New York, N.Y.

12/03 – Present EDI Manager

EDI partnership with more than 20 major accounts including Target, Saks Inc., Wal-Mart,

JC Penney, Kohl’s with sales order value about $100 Million annually.

Update all EDI documents (850, 810, 856, 855, 832, 940, 945) as required by the trading partners most of the trading partners to . higher versions for all EDI documents and them f

EstablishWorking with AS2 connection withfor Wal-Mart, Meijer, and KOHL’S using InovisWorks.

*

Coordinate the creation (mapping and setup) of new trading partners, vendors and uploading UPCs into GXS (OpenText) Catalog (832 document).

Implements and maintains EDI communications and trading partner routings and resolves trading partner's technical problems.

Interact with sales, customer service and supply chain departments daily to ensure all systems are freely communicating.

Closely work with programmers to develop more automated processes via EDI and investigating problems with FTP, AS2 and VANs.

fixing any errors on all EDI documents during transmission.

Responsible for the accuracy and timeliness of the daily processes of the EDI systems, support of internal users and more than 29 trading partners and testing and roll out of new documents and software / standards versions.

Analyze and resolve any EDI processing errors. by understanding all points of failure in the

document flow, aAssure that all daily EDI processes are have been completed in a timely and accurately manners in all inbound and outbound documents.and a

Create new trading partners and establish connectivity (e.g. VAN, AS2, etc.) on the EDI system.

Thoroughly test EDI maps and program enhancements before moving to a production environment and establish connectivity via VAN, AS2. Identify and resolve business user’s problems and questions in a timely manner.

Improve Company efficiency by eliminating redundant tasks through automation.

Ensure adherence to VICS EDI guideline and UCC-128 product /carton identification guidelines.

Increase of productivity due to growing number of trading partners for EDI development.

SWAK Great American Sweaters, Brooklyn, N.Y.

10/01 – 10/03Present EDI Analyst

Established EDI partnership with 26 major accounts including Federated Departments Stores,

May Company, Saks Inc, JC Penney, Wal-Mart, Kohl’s, Sears, Mervyns with sales order value exceeding $12080 Million annually.

Experienced with EDI packages includespackages include STX, TPPC 32.

Improved EDI efficiency resulting 99.96 % compliance with JC Penney as well as improved EDI efficiency with other trading partners.

Working knowledge of EDI documents: 850, 856, 810, 997, 753, 754, 812, 860 etc. Send / Receive EDI documents using TPPC & STX via IBM, GE, Sterling Commerce, QRS and

Wal-Mart networks.

Extensive experience in various Trading Partners for approved UCC-128 bar code labeling compliance, SCC-14., generate UPC codes and

Generated 832 (UPC/Sales Catalog) for QRS & GE catalog.

Managed EDI: setting up new Clients, EDI mappingmapping, Client s, fixing errors, tracking EDI problems with VAN’s.

Imported files into Database;. Develop applications, queries and reports using FoxPro 2,5.

Createding and posteding invoices. A, able to correct outstanding invoices resulting payments., uUpdate files in AMAS Database.

10/96-12/97 Duane Reade Inc, N.Y.

Technical Support Technician

Retrieved and modified data through view, indexes, using SQL database.

Coded, maintained and tested various programs using all levels I/O, data that update files in database.

Designed and developed menu driven applications using SQL Sybase on Windows NT 4.0.

EDUCATION:

01/98-09/99 Globe Institute of Technology Inc., New York, N.Y.

Associate Degree in Computer Programming and System Design. GPA 3.51

Certificate of Achievement awarded of scholastic excellence graduation.

09/87-06/92 State University, Russia

Bachelor of Science in Biology and Chemistry. Minor: Computer Programming.

References available upon request



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