Post Job Free

Resume

Sign in

Customer Support Data Entry

Location:
Burleson, TX
Posted:
December 28, 2022

Contact this candidate

Resume:

Roy D. Baird

Experienced IT Professional

adubcd@r.postjobfree.com • 281-***-****

LinkedIn

Technical Skills

Tech-savvy and solution-focused senior software leader with a history of success directing web-based software development and robust real-time solutions by leveraging advanced practical knowledge of numerous programming languages and the latest technologies. Success in designing a wide range of standalone and Web applications, using MySQL, SQL Server. Experience with many open source applications and utilities. Proven capabilities in analyzing and transforming project requirements into highly effective deliverables. Experienced in designing and writing API responses, both popular used API’S and custom built. High level of understanding SQL database internals and structures. Proficient in designing and deploying utility tools for production operations automation. Experience in integration of Systems and applications. Skilled at detecting complex application risks and providing appropriate robust solutions in line with set timescales. Have solid understanding of SLC and using tools as well as techniques, such as AGILE, Scrum, and DevOps in software development. Expert at troubleshooting/diagnosing code, data integrity, managing operating systems, and identifying and mitigating significant environment issues. Extensive experience in leading data center operations and production control tasks, including batch jobs, procedures, file migration, and loading, error circumstances, and system health. Talented at resolving complex technical problems by providing robust solutions in a fast-paced environment.

Management Expertise

Substantial experience in evaluating an organization's information technology needs and developing software solutions accordingly, while overseeing junior software developers, improving software performance, and ensuring the smooth integration of new software. Recognized as an outstanding contributor and team player with unique ability to understand business requirements fully and uniquely create solutions accordingly. Accredited for leveraging technical, analytical, and problem-solving skills to create dynamic, high-speed websites, apps, as well as platforms to gain competitive advantage and revenue growth. Renowned for overseeing all stages of software development and information technology operations, including county and city governments, high schools, small businesses, and Fortune 100 corporations.

Areas of Expertise

Software / Website Development

Agile / Scrum Methodologies

Client Service Quality Management

DR Planning & Execution

Pre-Sales Training Documents & Demos

Quality/Productivity Improvement

Application Support

Documentation Developer

Data Center Operations Management

Application Support Management

Content Development Training

Vendor management

Technical Proficiencies

Programming Languages:

Cobol, Fortran, VBA, Basic, PHP, Cognos, SQL, Bash, Python, Python/Django, PHP, JS, JQuery,

Platforms

Linux, Microsoft, HPIX, HPMPE, Unix

Database

MySQL, Oracle, SQL Server

Hardware

HP-3000, Compaq (all PC’s), Compaq Servers (1992-2006), HP Servers (ProLiant, ProLiant DL, ProLiant ML)

Key Career Highlights

Provided high-level technical support for Production Operations (Compaq/HP) and worked with Hardware Support to locate and resolve issues, whether Operations, Software, Hardware or Network.

As the Data Center expanded, supervised overall production strategy (Compaq/HP) which included automation of processes or procedures and enhancing error reporting.

Designed and deployed utility tools for production operations automation.

Strong understanding with QA, customer support and virtual machine environments.

Manned a group to assist 120+ programmers and business analysts, while cooperating with the hardware support and production control teams (Compaq).

Contributed to executing ETL operations from several sources and auditing and loaded data into SQL databases, indexing files, excel, and flat files with commercial or custom developed tools.

Possess solid knowledge and experience using various commercial programing and operations software tools from Microsoft, Oracle, and Open Source.

Played Integral role as data center manager for Fortune 500 Company with a $10 M budget, while spearheading team of 30+ staff of operations and technical support to cross-functional teams (Compaq)

Comprehensive knowledge and depth in application software lifecycle, from preliminary feasibility study and conceptual design to documentation, integration, implementation, user training, deployment, and continuous improvement.

Personal Qualities

Self-Starter

Helpfulness

Team player

Automate when possible

Win,Win,Win soluti0ns

Continuous Self Improvement

Personal Skills

Problem-solving

Creative thinking

Mentoring

Leadership

Troubleshooting

Working with others

Career Experience

LND Innovations, Rosewood, CA 2020 to 2022

Venture Partner/Software Engineer

Patent granted 02/22/2022 No.: 11,256,831

Collaboratively work on projects in exchange for a percentage of the revenues on selling and leasing patents based on Cybersecurity for air travel and commercial construction. Play integral role in providing the Web interface using PHP and MySQL and knowledge in overall application data processing and workflow design along with Cloud infrastructure and Networks.

Recuperating From 2 Back Surgeries 2018 – 2020

NRG EVGO, Houston, TX (Contract Position) 2014 to 2018

Software Designer/Developer

Leveraged advanced practical knowledge of several programming languages and technologies in designing and developing web-based applications for registering Electric Vehicle charging customers. Facilitated internal staff through the development of standard reporting processes. Provided operational assistance in the execution of required tasks. Created and implemented EV OEM buyer special programs enrollment and tracking tools. Built protocols and procedures for a Service Desk for quick expanding.

Maintained higher productivity, reliability, availability, increased performance, and reduced operating costs by developing and documenting automation processes to load external data sources.

Supported a third-party Django-written website, established procedures for ETL of files from customers into SQL databases, and designed requirements for new development as needed to support Operations.

Entrust, Inc., Houston, TX 2009 to 2014

Web Software Designer/Developer

Wrote MySQL scripts for creating EDI mapping. Built procedures for extracting files from external sources (pharmacies, customers, and partners). Begin techniques for extracting and loading files from older systems into MySQL Web-based. Developed web applications for sales lead tracking by using PHP, HTML templates, and MySQL. Provided third-level support for Web applications.

Utilized multiple programming languages and technologies, such as PHP with HTML template, and MySQL in development of web based applications for Medical Claims Lookup.

Presage Technologies, Waller, TX 2008 to 2009

Software Engineer

Designed/created/documented web-based MySQL application, while tracking open source application software installed in the Virtual Machine. Controlled code movement from development to AQ, then to production through development and documentation of processes and scripts. Used RT to manage customer support operations.

Oversaw the quality assurance (QA) process for apps loading and executing in a virtual machine environment.

Contributed efforts towards installing several Open Source applications, including Joomla, Drupl, CMS apps, Orange, LibreOffice, FileZilla, Notepad++, SugarCRM, Red Hat Linux, Apache, and WordPress.

H-P/Compaq, Houston, TX 1996 to 2008

1988 to 1992

Software Developer, Application Support Analyst, Application Support Manager, Corporate Data Center Manager, Software Engineer, Master Consultant iV

Additional Experience:

Master Level ITO Consultant/Solutions Architect at Hewlett-Packard, Manager

Production Control / Application Support / Manager Data Center at Compaq

Software Engineer/Utility Software Marketing Manager at Bradmark Technologies

Software Design, development and engineering at all employments

Professional Training & Development

Total Quality Control, Microsoft products; Operating Systems (HP MPE, MS Windows, SCO UNIX, Linux); Database Design and Usage (Oracle, MS Sal Server, Filmmaker, MS Access, MySQL, Indexed); Programming Languages (COBOL, Visual Basic, Visual0720080 Basic for Applications, Fortran, HTML5, CCS3, jQuery. NET, PHP, BASH, Jscript, Python); Web Services using JSON and XML (SOAP/REST), both client and server; Municipal Finance Officer.

Recommendations

Cori Reading

Retired at HP 916-***-****

As an executive director in HP (3rd level staff from Carly Fiorina) I often had the need for a person who I could directly manage, to give input on high-level business required objectives, in hopes they could, as needed, understand those needs and provide a technical solution as a bridge to meet short-term objectives, until our organization implemented a comprehensive solution to fully address. Being in a senior management position, I would usually have one engineer, as that direct report (outside of my engineering organizations), to serve in this capacity. For over three years, Roy was that go to engineer for me. He understood the business requirement presented to him and developed timely creative solutions to assist in meeting those needs. In my 24 years at HP, I had never encountered a person who was as strong in this type of role as Roy.

Roy is an outstanding person. Besides this, Roy is an outstanding contributor, team player and has the unique ability to fully understand business requirements when presented to him and and then uniquely create solutions to help address. It is worth noting, while Roy created solutions for business requirements in a timely manner, he would leverage what was available in the market to help assist in the creation of these timely solutions.

Best regards,

Cori Reading

Bill Murphy, Retired Data Center Manager Compaq Computer Corp

239-***-****

I have had the good fortune of knowing Roy Baird for approximately 16 years and I welcome the opportunity to provide a strong endorsement on his behalf. Both our professional dealings and personal friendship have been grounded in fairness, honesty, and a sincere desire to be a valued member of a successful team.

Initially our dealings with one another were as members of an extended team responsible for delivering timely and reliable service supporting all mission’s critical production processing executed in the Compaq Data Centers located in Houston, Texas and Littleton, Ma. As the Production Services Manager, with Roy initially as a key staff individual contributor and later as my Senior Team Manager, the Platforms under our purview were utilized for processing over 850,000 weekly SAP application schedules.

Roy was instrumental with setting up the new environment that utilized Digital’s UNIX “back-end” Alpha processors and Compaq’s Proliant servers running Microsoft NT “front-end” operating systems post the merger of the two companies. Being on the “bleeding” edge for rolling out this new architecture meant a fast paced and all too often very stressful work environment with long hours during the day and many long/sleepless nights dealing with what used to be referred to as “Blue Screen City”. I can honestly say that Roy’s strength of character and commitment to doing the right thing earned him the respect of his peers and extended business partners. His quiet and analytical approach to problem solving helped to bring a sense of calm to many a crisis situation when many were claiming the proverbial sky was falling.

Roy mentioned that his not having a college degree may be a concern with the hiring process. To be perfectly honest when the merger occurred and Roy was assigned to my organization the topic never came up until long after “Blue Screen City” was a distant memory.

I have worked for and also managed many professionals who have a degree and speaking as a person without a degree himself, I truly respect them for having made this personal commitment to their education. I also have worked for and managed many professionals who like myself, do not have a college education who through a strong work ethic, commitment, and integrity have made themselves the equal and in some cases superior to their decreed peers. I would place Roy in this category.

People with the qualities that Roy possesses (both personal and professional) do not come along very often and I hope that Roy is afforded the opportunity to provide you the same outstanding support that I have witnessed.

Steven Hayward

Senior Logistics Software Analyst at Loch Harbour Group 281-***-****

I have known Roy for over 30 years. We have worked together at Compaq Computer (HP), Bradmark Technologies and Presage Technologies. Not only has he been a key team player, but he's also become a close personal friend.

Roy's skills and leadership qualities would make him an invaluable addition to any organization.

Tom Callaghan

President at Presage Technologies, LLC 713-***-****

It has been a while since I have worked with Roy. I have worked with him both as a co-worker and most recently as his direct supervisor. Roy is a talented software developer and is very passionate about his work. He is an out-of-the-box thinker and is always coming up with ideas about better solutions to problems. I highly recommend him.

Fred Jones

RETIRED SrVP, at Hewlett Packard / Compaq 281-***-****

Roy worked for me in several different roles for 20+ years. His technical ability has never been questioned. He has always been able to perform the technical tasks that were assigned to him in exemplary fashion!

But what really set Roy apart was his ability to work as part of a team. His was always looking for ways to improve the performance of the whole team! And he did that without creating any animosity among team members.

Kathleen Buesing

President at Buesing Consulting Group

Roy and I worked together at Entrust Inc in Houston Tx. Roy is very passionate about his work and has great work ethics. He always consulted with staff members when programming certain items on our web development as he wanted to make sure things were user friendly. So, an eye on detail! Roy was great to work with. Congenial and collaborative. I would recommend Roy for any position.

David Robertson

Pm at Dxc HP 281-***-****

I've known Roy as friend, colleague, mentor and life coach for 20 years. He is without a doubt the most innovative out of the box thinker I've ever seen in all my 30 years with EDS, Compaq, HP & now DXC. His energy level and enthusiasm are off the charts as is commitment and dedication. I cannot give a more whole hearted recommendation.

Beckie Gimblet

Commercial Real Estate Agent at Texas Property Group 713-***-****

Worked with Roy at three different companies when I was a systems analyst and IT project manager. Excellent coding system and analytical skills.

Robert Salley

Senior Project Manager at Energy Transfer 832-***-****

I worked with Roy for five plus years at Compaq/HP. Roy is very talented and has excellent IT as well as people skills. I highly recommend Roy.



Contact this candidate