Service Representative Medical Assistant

Alicia Square

Lacombe, LA *****

adubc2@r.postjobfree.com

+1-985-***-****

Work Experience

Recruiter

Accenture - Remote

June 2018 to Present

single point of contact for hiring managers and provided them with regular updates and communication about projects.• manage and distributed reports on a regular basis, special reports on request, identify issues and achieved actions of resolution.• Cooperated with Recruiting Leadership, other Recruiters, HR, and Sourcing regarding candidates.

Emailed each new hire orientation packets and rules to follow while on job site . Called each new hire to inform them of whom is the point of contact for them at job site and where to pickup job equipment.

Tier 2 Technical Support

Costco Wholesale

January 2018 to May 2021

Received technical-related incoming telephone calls and chats from customers inquiring how to use software products and services.• Utilize resources such as organization's knowledge base,diagnostic tools, and collaboration with co-workers to research incidents and find solutions.• Continuously evaluated and identified opportunities to drive progressive improvement that would positively impact the customer experience and retain customer.

Performed package interception for customers.

Achieved passwords resets for callers.

Handled 6 chats at a time

Customer Service Representative

Sitel Group - Remote

February 2012 to June 2018

Professionally managed incoming request from customers and ensured that their issues were resolved in a timely manner.• Assisted customers in placing online purchases, reviewed carefully before processing orders to ensure quality service and delivery.• Provided quality information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening an account.

Achieved sales goals each month with uncapped bonuses. Education

Associate’s in Medical Assistant

Florida college

January 2011 to May 2012

Skills

• Interviewing

• HR sourcing

• Talent management

• Sales

• Communication skills

• Recruiting

• Talent acquisition

• Employee relations

• Research

• Employee evaluation

• ADP

• Salesforce

• Relationship management

• Employee orientation

• Human resources

• Google Suite (3 years)

• Kareo (3 years)

• Square (3 years)

• ZenDesk (3 years)

• Medical terminology (3 years)

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