Reyna I. Moraila
Phoenix, Arizona 85043
Cell: 602-***-****
**************@*****.***
Objective
Seeking a position utilizing my office management expertise of over 19 years successfully handling customer service needs specializing in a multicultural environment and utilizing my bilingual proficiency.
Employment
Transportation/Dispatch Supervisor, Taylor Farms July 2018 – April 2020
Supervised over 30 drivers, coordinated and managed schedules
Point of contact for vendors coordinating pickups and deliveries
Maintained up to date records, reviewed driver logs to check for errors or violations and monitored drivers’ hours
Invoicing, dock-out reports, processed check requests for vendors and lumper fees
City Letter Carrier, United States Postal Service September 2016 – July 2018
Obtain letters and flats to case up route along with parcels for daily delivery
Delivered packages to businesses to establish customer relations
Obtained signatures and completed required receipts for registered, certified and insured mail-
Achieved 100 percent when scanning MSP points on assigned route
Performed daily postal vehicle safety inspections
Retrieved outgoing mail and parcels from mailboxes and businesses
Upon loading vehicle, departed to route while maintaining relationships with customers
Third Party Title Clerk, TCM Insurance and Motor Vehicles July 2011 – July 2016
Opened and closed facility along with accounting cash drawers
Monitored daily communication in order to maintain state regulations
Processed titles and registrations for automotive dealers, auctions and walk-in customers
Maintained state logs and emails for quality assurance
Title Clerk, Manheim Greater Phoenix Auto Auction November 1999 - July 2011
Transferred and issued titles, registration renewals, issued permits, logged and issued out of state inspections for out of state vehicles
Handled cash drawer and deposits
Title Clerk, Arizona Department of Transportation May 1996 - November 1999
Customer Service, transferred and issued vehicle titles, registration renewals, issued plates, tabs, permits, issued out of state inspections
Handled cash drawer and deposits
Conducted driving tests for Arizona driver’s license
Education and Qualifications
Certified in Interpreting and Translating in Spanish, Phoenix Community College 2009-2010
Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, 10 key-by-touch, 55 wpm
References available upon request.