Robert A. Eichenfeld

* ********* *****

Bufalo Grove, IL 6089

224-***-****

adubb7@r.postjobfree.com

Restlessly retired software trainer, technical writer, help desk, contract specialist and

quality assurance specialist looking for full/part time work at home customer service

position.

Quality Assurance Specialist for the United States Department of Defense

05/2011 - 12/2016

Review Federal contracts to determine the quality requirements the supplier

must meet prior to acceptance and shipment.

Review suppliers' quality program to determine compliance to the contract

requirements.

Perform process audits to determine if the contractors' procedures are being

followed and capable of producing a product that conforms to contract

technical requirements

Perform product audits/inspections at appropriate points in the suppliers

manufacturing processes to determine product technical requirements

Request corrective action when non-compliances are detected

Communicate serious non-compliances to our customers (Army, Navy, Air

Force and Marines) that may jeopardize deliveries

Contract Specialist for the United States Environmental Protection Agency

08/2005 - 05/2011

Review Federal contracts to determine adherence to the Federal Acquisition

Regulation

Build contracts for small purchases using Simplified Acquisition procedures

Audit suppliers billing for labor and materials for accuracy and compliance to

contractual obligations

Page 1 of 2

Robert A. Eichenfeld

3 Katherine Court

Bufalo Grove, IL 6089

224-***-****

adubb7@r.postjobfree.com

Perform site visits as circumstances dictate

Technical Support/Help Desk FETCO Corporation

08/2003 - 08/2005

Technical phone support for industrial size coffee brewers

Remotely assist local appliance repairmen troubleshoot mechanical/electrical

problems

Track cores returns sent back in exchange for new parts

Attend engineering meetings to discuss ongoing and repetitive problems.

Technical Writer/Software Instructor - Independent Contractor

05/1995 - 08/2003

Train Fortune 500 employees on commercial software

Create training materials and deliver training for company specific proprietary

software

Research and create best-practices manuals for back-office processes

and procedures

Page 2 of 2

Contact this candidate