Data Entry Service Representative

Angelica Zapata

**********@*****.*** 707-***-****

SUMMARY

Cheerful and upbeat professional with a history of exceeding customer service expectations. Adept at coordinating schedules and operations to provide efficient service. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Consistently demonstrates strong organizational skills and work ethic while working remotely. EDUCATION

Police Academy Dispatch Training Course 2015

911 Dispatching Certificate

Angelo Rodriguez High School 2010

High School Diploma

EXPERIENCE

Admiral Security Services - Remote

National Event Scheduler March 2020 - November 2022

● Monitored employees and drivers for accuracy, consistency, and safety protocols

● scheduled and responded to 40+ client service calls per day

● Maintained employee records for over 1,000 staff members in TrakTic

● Managed staffing needs for 100+ clients nationwide

● Negotiated with clients for staffing rates

● Monitored and processed all event employees’ schedules into TrakTic for weekly payroll Admiral Security Services - Concord, CA

Services Dispatcher October 2019 - March 2020

● Responsible for dispatching security guards throughout the state of California

● Scheduling and responding to 80+ employee service calls per day

● Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives

● Promoted to the National Events Team in less than one year Wine Warehouse - Los Angeles, CA

Customer Service Representative October 2017 - October 2019

● Operating a high volume phone system (500+ inbound/outbound calls per day)

● Handled customer complaints and resolved product condition issues

● Successfully onboarded and activated 5-10 new customer accounts per week Premier Security Group - Fairfield, CA

Dispatcher January 2016 - September 2017

● Organized data of alarm reports to distribute to clients throughout California

● Oversaw scheduling for technicians and deliveries

● Assisted in all areas of administrative work such as data entry, file organization, and reception responsibilities

Nike - Vacaville, CA

Accounting Assistant January 2012 - January 2016

● Promoted to Accounting Assistant after one year

● Supported a staff over 50 employees to achieve store goals

● Prepared weekly financial reports for management

● Processed funds and bank deposits

● Trained incoming employees during probationary period

● Maintained accuracy when reviewing and reconciling general ledger SKILLS AND ABILITIES

● Saleforce, Bannerman, TrakTic software trained for scheduling, order processing, and account management

● 60 wpm and comfortable with 10 key

● Proficient in Microsoft Office: Excel, Word, PowerPoint

● Ability to work independently and as part of a team

● Excellent written and verbal communication skills

● Ability to handle confidential information with sensitivity, professionalism, and discretion

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