Level Positions District Manager

John Sebastian

Director of Operations, Dunkin Donuts (Franchise)Rotonda West, ****************@*****.***+1 401 660 6073

Determined and responsible leader with more than 30 years of success boosting efficiency and streamlining procedures for my management groups. Focused on smoothly overseeing financial, personal and operational facets of the business. Effectively balance targets with resources and optimize long-term success.

Willing to relocate to Sarasota, FL or Englewood, FLWork Experience

Bag Room Attendant

POTOWOMUT GOLF CLUB - East Greenwich, RI

April 2020 to September 2021

Worked summers in the bag room also picked range balls helped out as marshal during busing days as well as outings

Filled in as starter as well as marshal on the weekends

Director of Operations, Dunkin Donuts (Franchise)

5 Dunkin Donut store

January 2010 to May 2019

• Recommend by Dunkin Corporate to lead and execute strategic planning for a franchisee on the verge on losing their franchise license for 5 Dunkin Donut store.

• Created process improvements and executed change management to bring all 5 Dunkin Donut stores into compliance with Dunkin Corporate policies and guidelines. As a result, the franchisee was able to continue to operate under the Dunkin name and expand their market presence.

• Completed accurate labor estimates and provided each location and management team a budget to successfully operated his or her location

• Developed employee retention strategies that fostered longer employment per employee. As a result, implemented a performance program to be used across all 5 stores that included uniform performance standards, metrics, analysis, and discussions. Adjusted performance strategies to maintain improve employee skills resulting in improved operations

• Developed and trained store managers in process improvement and change management. Resulting in improved customer satisfaction

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Evaluated day to day operations with frequent operations reports

District Manager

Checkers Restaurants (Corporate)

2007 to 2009

• Took over 12 Checkers locations and improved operations within 6 month resulting in increased revenue and expanded market presence.

• Communicated a change management plan that increased customer satisfaction by 25%

• Modeled best practices for sales and customer service to be used across all 12 Checkers locations.

• Improved operational standards, personal moves, through staffing practices and proper training for all levels of employees including management.

• Held weekly meetings with management to identify areas of opportunity and always talk about our success

District Manager

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2003 to 2006

Dunkin Donuts (Franchise)

• Responsible for 6-15 franchise Dunkin Donuts locations with an annual revenue of $20 million.

• Provided strategic planning for annual operations including loss prevention, labor cost control, food cost control, employee retention, equipment maintenance and repair cost control

• Managed day to day operations for profit and loss

District Manager

Burger King (Franchise)

1987 to 2003

• Responsible for 6-15 franchise Burger King Restaurants with and annual revenue of $15 million

• Oversaw markets in Providence, Massachusetts, and Connecticut with Burger King Provided strategic planning for annual operations including loss prevention, labor cost control, food cost control, employee retention, equipment maintenance and repair cost control

Training Manager

Burger King (Franchise)

1984 to 1987

Managed the training and development programs for training all levels of management including general manager, shift managers and entry level positions

Education

Associate

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