Service Representative Customer
Resume:
*** ***** ***** **, *******, FL *****, USA Valrico, FL, 33594 813-***-**** ************@*****.***
Virginia Sessa
*** ***** ***** **, *******, FL 33594, USA
Valrico, FL, 33594
************@*****.***
CAREER OBJECTIVE
Results-oriented professional with 19.5+ years of experience and a proven knowledge of conflict resolution, customer needs assessments, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
WORK EXPERIENCE
Working Solutions Dallas, TX
Customer Service Representative Jul 2018 – Present Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Review insurance policy terms to determine whether a particular loss is covered by insurance. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products. Crawford Research Brandon, FL
Customer Service Lead Generation May 2014 – Aug 2018 Lead GenerationCustomer ServiceVerifying Leads
Hilton Hotels Corp Tampa, FL
Reservations Sales Specialist Apr 2013 – May 2014
Heavy Inbound CallsAssisting Customers with Travel NeedsCross SellingRescuing SalesTraining New AgentsPoint RedemptionNavigating multiple sites/Tools Hilton Hotels Corp Tampa, FL
Reservations Sales Specialist Feb 1998 – Jan 2008
Heavy Inbound CallsAssisting Customer with Travel NeedsTraining New Hires/Call Shadowing Side by SideCross TrainingCross SellingPoint Redemption ReservationsSpecialty Desk/Groups Disney Reservation Center Tampa, FL
Reservations Sales Agent/Vacation Planner Mar 1999 – Oct 2002 Heavy Inbound CallsVacation PlanningCross Selling Good Neighbor HotelsAssisting Customer with Dining Reservations
EDUCATION
510 Royal Ridge St, Valrico, FL 33594, USA Valrico, FL, 33594 813-***-**** ************@*****.*** KEISER UNIVERSITY Daytona Beach Fl, FL
Completed coursework towards Associates/ Medical Assisting Medical Office (Jun 1997) ADDITIONAL SKILLS
English
Typing 30-35 WPM
Computer Programs/Navigating Multiple Systems
REFERENCES
References available upon request
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