Johnson Chester Doe, PSM

Scrum Master

adub66@r.postjobfree.com • 763-***-****

linkedin.com/in/j-chester-doe-137155a7 • Minneapolis, MN 55443

Certified Scrum Professional with comprehensive experience and documented success in developing and supporting Agile projects and solutions incorporating wide range of applications and technologies.

Consistently recognized and tasked to improve organizational effectiveness and efficiency with extensive business and Information Technology expertise in strategy, analysis, development, product delivery, and operations. An Agile Ambassador; focused on aligning stakeholder's and client's expectations with team optimal delivery. Proven expertise in leading all phases of the Software Development Life Cycle (SDLC) with robust knowledge of Agile frameworks including Scrum and SAFe. Adept at rapidly identifying and removing impediments with excellent interpersonal, coordination, and facilitation skills. Servant leader, skilled at building, leading, and motivating cross-functional teams determined to attain shared objectives and collective vision.

Technical Proficiencies

Key Skills:

Scaled Agile Framework, Software Development Life Cycle, Backlog Grooming, Coaching Agile Practices, Facilitating Agile Ceremonies, Servant Leader, Removing Impediments, Forecasting, Proficient in Agile Estimation and Planning, Building teams.

Tools:

JIRA, Confluence, VersionOne, TFS, MS Office (Project, Excel, Word, PowerPoint, Outlook), SharePoint, WebEx, Zoom, MS Teams

Areas of Expertise

Software Development Life Cycle

Strategic Planning & Analysis

Requirements Gathering & Analysis

Training & Development

Change Management

Agile & Scrum Methodologies

Team Building & Leadership

Project Control & Management

IT Governance Scrum

Customer Orientation

Team Building Leadership

Conflict Resolution

Continuous Improvements

Stakeholder Engagement

Cross-functional Collaboration

Career Experience

Comcast, Philadelphia, PA Jan 2019 – Present

Scrum Master

Oversee two high performing PMO teams by planning and implementing effective Scrum methodologies. Uncover and resolve cross-functional team risks and dependencies by piloting bi-weekly Scrum of Scrums (SOS) to drive discussions. Define and employ best practices organization-wide by engaging end-to-end with Release Train Engineer (RTE). Enable seamless internal and external communication by improving transparency and providing information regarding team velocity, and sprint/release progress to the team and stakeholders. Train the Scrum team on self-organizing and self-management, and the art of writing effective user stories by working closely with product owners. Encourage cross-training/ knowledge sharing and support amongst team members through design sessions, pair programming, and code review. Track the team's progress and health by utilizing various metrics such as burndown chart, velocity chart, and capacity. Improve operational excellence by managing plans, dashboards, and standard project reporting, including weekly status reports.

Generated time and cost savings by coaching teams in the Agile method of business operations.

Led seamless transitions from Waterfall to Scrum/Agile methods as a Subject Matter Expert (SME).

Drives continuous improvements by researching Agile/ Scrum techniques and sharing findings with team.

Negotiates minimum viable product (MVP) for delivery with Agile process by liaising with the product owner and the team.

Spearheads simultaneous software development projects by leading cross-functional teams of matrixed, enterprise Developers, Testers, BAs, and Quality Engineers.

Facilitates scrum events such as sprint planning, daily scrum, sprint review, sprint retrospective, and other Agile activities including backlog refinement, release planning, story writing, project, and kickoff meeting.

Steers collaborative efforts with Scrum Masters and System Infrastructure team to mitigated discrepancies across Scrum teams by standardizing processes and coordinating efficient quarterly product releases with safe/uninterrupted system.

Maintains standards, detects gaps, and identifies key areas of improvement by authoring project documentation and artifact repositories, facilitating Project Quality Office, Architecture Review Board, Change Management Board, and Risk Management Organization.

Fifth Third Bank, Cincinnati, OH April 2016 – 2019

Scrum Master

Resolved roadblocks and ensured effective sprint planning by collaborating with Product Owners and Developers to groom product backlog. Encouraged strong working relationships between cross-functional teams via discussions, decision-making, and conflict-resolution meetings. Enabled seamless delivery of projects within time and budget constraints by leading cross-functional teams across multiple functions. Communicated with management, distributed teams, vendors, and users at all skill levels as well as external stakeholders for seamless workflow.

Drove organizational success by assessing the performance and providing training to high-performance Scrum team.

Ensured informed and effective decision-making by assisting and presenting valuable insights at quarterly Engineering hands-on meetings.

Defined expectations and mitigated risk across the entire project life cycle by navigating complex relationships with internal stakeholders, clients, and project teams.

Cultivated strong, positive relationships with cross-functional departments across all organizational levels by coordinating monthly one-on-one meetings with team.

Enhanced productivity and work efficiency by supporting all Scrum ceremonies, such as sprint planning, daily stand-ups, sprint review, and sprint retrospective.

Led successful organization-wide transition from Waterfall to Agile methodologies by training staff and guiding Agile Release, including software and service delivery, as well as defining and documenting processes.

Education

Master of Arts in Criminal Justice

University of Massachusetts, Lowell

Master of Arts in Public Administration

Hamline University, St. Paul MN

Bachelor of Science in Economics

AME Zion University Monrovia, Liberia

Certifications

Scrum.org - Professional Scrum Master (PSM I)

Scaledagile.com – SAFe Scrum Master 5.1

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