Customer Service Tech Support

Marietta Gamble

*** ************** **, *** ** ***21 585-***-**** 585-***-**** **********@*****.*** About Me

I am a Customer Service Professional with over 15+ years of experience. I am a loyal team player who thinks outside the box. I am able to multitask while addressing customers’ needs, troubleshooting their issues and finding positive resolutions.

Skills

● Microsoft Office Suite: Word, Access, Excel, PowerPoint

● Excellent communication and organizational skills

● Code invoices, research items and do cost comparison

● Familiar with Infor Lawson and SAP software

● Tier 1 & Tier 2 Tech Support

Qualifications

CUSTOMER SERVICE

● Ability to listen to customers while having patients, self-control and empathy

● Ability to troubleshoot issues and ping IP addresses

● Recognized by corporate as having exceptional customer service skills going above and beyond

● Ability to thoroughly explain products with strong sales capability – Upsell

● Ability to reduce repeat calls and unhappy customers with first call resolution Experience

CUSTOMER SERVICE RANDSTAD STAFFING-WEGMANS PHARMACY

06/2021 -PRESENT

● INBOUND/OUTBOUND CALLS

● CREATED ACCOUNTS

● SHIPPED MEDS

● HANDLED PAYMENT EXCEPTIONS

BRANCH MANAGER JACKSON HEWITT

11/2019 -PRESENT

● PROVIDE EXCEPTIONAL CUSTOMER SERVICE TO ALL POTENTIAL AND EXISTING CUSTOMERS.

● DO DAILY ACCOUNTING FOR THE STORE. CREATE THE WORK SCHEDULE FOR ALL STORE EMPLOYEES. PREPARE ACCURATE TAX RETURNS. MAKE DAILY DEPOSITS TO THE BANK. ADDRESS ANY ISSUES STAFF OR CUSTOMER'S MAY HAVE. LEASING SPECIALIST P. THOMAS CORPORATION 08/2019 – 02/2020

● Show apartments to potential tenants. Schedule appointments for the owner. Research contract hires.

PURCHASING ADMIN AP PROFESSIONALS-RRH 11/2017 – 11/2018

● Scanned and indexed documents, created purchase orders for FedEx, coded Baxter and Air Gas invoices.

CUSTOMER CARE ADVOCATE VERIZON WIRELESS 02/2014 – 03/2017

● Advocated for customers in our direct and indirect stores, assisted customers with payments and explanation of bills, set up online accounts, and provided tier 1 troubleshooting.

● Provided first call resolution. Sold products and services to customers. Education

● Monroe Community College Certificate IT Support Professional 2019

● New York State Insurance License Received 2008

● Monroe Community College AAS Liberal Arts & Science /Business Degree Received 2004

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